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Refresh Reviews 3.7


Jun 11, 2018
Don't be fooled by nice pictures on their site. Checked the first room, very old an out dated. Should have snapped a picture. Upgraded to the "new" tower. Room temperature was set to cool, but only got warmer. Luckily temperature outside was cool and I could keep the balcony door open to cool off. Not at all what one should expect from a 3 star joint. Not coming back.

Jul 13, 2018
This place is a dump. Absolutely filthy from the front desk to our room. Upon walking into our room we were blasted with the smell of mildew and old cigarettes in an apparent non smoking room. There was no baseboards around the door frames holes in the walls and undesirables all over the hotel. We immediately checked out but due to a non refundable policy we had to pay for this garbage. Regardless, we stayed elsewhere to avoid infection or otherwise. We will never stay here or recommend it to anyone.

Jun 25, 2018
The front entrance was a mystery to find. More signage is needed. Rooms were comfortable. Location was difficult to access we drove around a few times to find the proper road. No extras were included. If you book online you will get more for your buck. I book on the phone and the lady who took our reservation had no clue about the Edmonton area so we were far from our destination. Make sure you ask for proper directions and book online.

Apr 3, 2018
Great experience and stay here over Easter weekend, absolutely no complaints. There were renovations going on during our stay on the top floor, but everything was handled very professionally and still made for a very pleasant stay. Great pool area and facility, and close to west edmonton mall and many other attractions. You can drive down stony plain road all the way to the new Rogers arena. Definitely no complaints, had a very good stay in their king bed with a corporate AMA discount. Will be staying here again in the future! Definitely recommended if you’re in for the weekend or just an evening. Other items worth mentioning: Denny’s restaurant attached makes for a solid breakfast option. Chop is also attached and a great expensive dinner option if you’re looking to wine and dine. Definitely a great option to stay in Edmonton!

Jul 2, 2018
The staff are great and kind. The place is nice the pillows are amazing!! And great locations the Chop at the hotel has amazing steak and great location. Minutes from west edmonton mall :)

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