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Refresh Reviews 3.7


Jul 14, 2018
It's clean and the location is good. But certainly it does not live up to the expectation. The building is old and it has clearly not being renovated in a long time. Rooms are not only small, but tiny. Staff at the desk is very helpful and friendly.

Jul 7, 2018
Room was very small, barely enough space to move around. Room did not have a safe, and front desk safes are not big enough for laptops or tablets, so beware. Elevator had issues. On the plus side, the bed was comfortable and the pillows were firm.

Feb 9, 2018
Nice and friendly service. The rooms are good sized and clean. The bathroom is a little small and dusty but still good. The location is very nice, just a few blocks away from Waterfront station. It is very convenient to get to from the airport, no transfers. It is also walking distance to a lot of restaurants and grocery store and also some souvenir shops. The price is very fair and I would recommend this hotel because of convenience.

May 19, 2018
Stayed at this hotel for one night it was all great until the morning when we found out our car had been broken into because the valet parked it in a apparently not so secure location. We were offered a $30 valet refund and room compensation but it has been just about a month now and we have only been refunded 20% our room which turns out to be $50. We were promised that the hotel manager would talk to his superior and they would decide if we would be able to be refunded more because we trusted the valet with our car and that it would be in a secure location at the very least. Things got stolen and the window was completely smashed. Now a few weeks have passed and we tried calling them and now they seem to be ignoring us. We won’t be staying here again we were hoping for some better service atleast.

Jun 26, 2018
BEWARE! Booked a room here for this week for 5 nights. Room does not provide a safe for you to use so we decided to stash some money is our suitcase instead of keeping it all on person. On our second to last day we left for a half day tour and later on discovered some money on top of our suitcase (out of place from where it was left) and that stash in the pocket was missing our only 100 dollar bill and a couple 20s. As if someone has quickly grabbed the money and ran but wasnt able to grab it all in a hurry and dropped some. The entire length of our stay we left the door not disturb sign on our door with the assumption no one would enter the room. We tossed the entire room 3 times and did not find the missing cash and then decided to inform the front desk. We left and 3 hours later came back and asked if a manager had been told and the front desk said they needed a few more hours cause they needed to see who worked, check cameras, etc. Shortly after our room was called by the manager and we met him downstairs where he said that he checked the key scanners and there was no recording from the scanner that someone came in to our room. We told him someone definitely entered the room because the cash was 100% left in the room. He said no one has had it happen there before and that he would check cameras that are very sensitive. Called us back within an hour and said that no one entered the room. We want to give the benefit of a doubt but the fact of the matter is that we have missing money and we know it was there. The situation seemed brushed off since we were being polite and not enraged like maybe some people would be in this situation. But we know something isn't right and things arent adding up, so buyer beware.

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