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Best Western Cowichan Valley Inn

Best Western Cowichan Valley Inn

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3.9 Google Review
6457 Norcross Rd, Duncan, British Columbia, V9L 6C6, Canada
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Refresh Reviews 3.9


Jun 4, 2018
My family and I had booked two rooms at the Best Western in Duncan, BC Canada for Friday, May 18th 2018. We made this booking at the end of March 2018 and had paid a deposit. We were told mid April that Best Western Duncan could no longer provide us with a room due to renovations. We were not given an alternative option nor did Best Western try to house us into another hotel. We have also not been given our deposit back. We had contacted Best Western customer service many times and nothing has been done nor have they returned any of our calls. We had booked this hotel to attend a close wedding and because of the cancellation we had such a stressful experience.

Mar 11, 2018
Great hotel. It is currently closed for extensive renovations. Will be beautiful when finished. The pub is still open for lunch and dinner. Great food

Jan 12, 2018
The stay there was really nice. They are doing some renovations and the gym was closed, but we really enjoyed our time there. All the people that work there are really friendly and helpful.

Jul 15, 2018
Food was hood. Setvice was excellent.

Oct 14, 2017
They stepped up and helped fix this.. they apologized and helped make other arrangements for the bride and groom ❤ thank you The weekend of September 9 2017, there are at least 3 weddings in the Cowichan Valley. My future daughter in law booked a room the night before the wedding for her and her bride's maids and a room for the night of the wedding. They just called her to cancel her reservation because they are starting renovations. With 2 other weddings that weekend there are no rooms available in town and she is now stuck. I completely understand the need to renovate, BUT think ahead and maybe pick a weekend where people are NOT getting married... THREE weddings in a small town with only 2 decent hotels to choose from.... NOT A GREAT MOVE!!!!!

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