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Fireside Inn Hotel and Conference Centre

Fireside Inn Hotel and Conference Centre

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4.0 Google Review
1810 8th Ave, Castlegar, British Columbia, V1N 2Y2, Canada
(250) 365-2128 www.firesideinn.ca
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Google Reviews

Refresh Reviews 4.0


Jun 22, 2018
If I could give no stars I would. First off, I called to inform the staff my family would be arriving late. My husband receives a very rude call from the front desk demanding the time when we would arrive as 4 PM when there checkin time is. When we arrived it was very apparent they were "waiting". They proceeded to check us in with all the incorrect information, laughing and mumbling something about another staff member. Finally receiving our keys we proceeded upstairs to find someone still in the room...sleeping...returning to the front desk they did not seem mortified or apologetic (well they apologized with "overwhelming" sincerity)that we had just walked in on a man sleeping. After having to ask repeatedly to call another hotel they finally started calling around after explaining how castlegar is full and we wont find a room anywhere. They finally settled on giving us a room as it was very late, I do appreciate that but i am beside myself about how this was handled. Extremely unprofessional and to be honest the place.. its a dump.

May 17, 2018
SCAM ALERT - They doubled charge us. A day after we had left, I received a message saying that we smoked in the room and that a cleaning fee was going to be charged. We 100% did not smoke in the room. I called, but the manager was not available. Left a message for explaining there was no way we smoked in the room. She never returned my call and just put through a charge for a second night on my credit card. I am currently disputing the transaction. But wanted to make she I left some reviews, so this doesn't happen to others. I have stayed in the area often, but normally stay at the Super 8 across the street. It is a little more per night but very nice and has pool, hot tub and slide for the kids. Made a mistake this time and tried to save a couple dollars only to get scammed out of an extra $120. DO NOT STAY AT THIS HOTEL - NOT TO BE TRUSTED

Jul 3, 2018
The hotel room was very clean and beds were confortable. Breakfast was simple but good with a selection of bread, bagels, muffins, yogurts, jams and even a waffle maker.

Jul 21, 2018
Clean hotel and a free breakfast. I would of liked the AC to have been turned on prior to our arrival so we didn't have to walk into a 40 degree room.

Jul 16, 2018
Room with kitchenette was very good. The new woner is very caring.

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