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Chateau Victoria Hotel & Suites

Name: Chateau Victoria Hotel & Suites
Address: 740 Burdett Ave, Victoria, BC, V8W 1B2, CA
Telephone: (250) 382-4221
Price range: $$$

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4.4 Google Review

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740 Burdett Ave, Victoria, British Columbia, V8W 1B2, Canada

(250) 382-4221 www.chateauvictoria.com

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Petra Thomson

Jul 16, 2018

We stayed at the Chateau Victoria for 2 nights during July. The first night we were in a double queen room and the second was a single king room. Both rooms were excessively hot once you turned the AC units off (who can sleep with that much noise from them running). We had to change rooms after the first night as the toilet kept running all night long, there seemed to be a strange loud humming coming from somewhere outside the window and a stairwell door was slammed shut dozens of times through the night so we barely slept due to excessive noise. We complained to the front desk staff, who were very nice about it, and we were upgraded to a king bed one floor up. The only change was the toilet didn't run all night and there was no slamming door continuously (though it did happen a few times). Both bathrooms were less than adequate as the caulking, drywall and floors were all cracked peeling and lacked care and attention. The faucets in the shower were loose and seemed to be cheaply installed. We ordered room service for dinner on the first night which came quickly and the food was delicious yet the portions were small for the price. The room rate is not the only charge on the bill when you check out, they also charge a 1% DMF (downtown Marketing Fee) and a 11% hotel room tax on top of the regular tax for each night. All in all it cost well over $700 for 2 mediocre nights which should have been less than $500. The staff were very nice, helpful and pleasant to work with but the hotel needed a lot of work.

Nancy Mena

Jun 6, 2018

The hotel is a nice clean place and the front desk woman who initially welcomed us was quite cordial. However why would anyone be placed right next to the gym room? Even if that were necessary because the hotel was sold out, you should ask the guest and disclose that there is a chance of really loud noises in the middle of the night and a very big probability of waking up at 6 in the morning to the sound of a treadmill going at full speed. Normally I am an early bird, up by 5 a.m. I, however, do not want to wake up super early on vacation! I am especially dissatisfied with the lack of communication as they mentioned that the pool was unavailable because it’s under construction. Had anyone said that I would wake up multiple times due to very loud noises in the gym room and not sleep past 6, I definitely would have paid the extra amount to upgrade to another floor. Definitely not worth the $270 American dollars paid for one night. I am an unhappy customer. Stay away from room 209 and perhaps of this whole vicinity, as it’s definitely not worth it!

Tabitha B.

Apr 13, 2018

Amazing location for exploring Victoria without a car. We came via the Victoria Clipper, which is also just a short walk away. They're located just behind the Empress Hotel in the lovely inner bay area. From the Chateau Victoria, you can walk to many tourist destinations in a couple of minutes, Water Taxi tours, the Royal Victoria Museum, Miniature World, Insect Zoo, Rogers Chocolates, Murchie's Tea, Tea at the Empress, Munroe's Books. They also have a shuttle and will drive you short distances. The hotel was clean and modern, with comfortable beds and rooms. They provided a crib for our infant. Our suite had a wraparound balcony with quite a view. They provide coffee and newspapers in the lobby in the morning. The staff was very helpful and friendly. The restaurant on the upper floor has an amazing view and a decent breakfast. We would definitely stay here again. It's a lovely place in an amazing location.

David Vu

Jun 28, 2018

The suite we got was very spacious and clean! Definitely a bonus when traveling with an infant. The location is great and central to downtown Victoria. The only down side is the spotty WiFi.

Anna de Jong

Jul 12, 2018

Great location and the rooms were well kept and clean. The beds are very comfortable. The road can be a little noisy but not too bad overnight.

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