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North Pointe Inn and Suites Kelowna

North Pointe Inn and Suites Kelowna

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3.6 Google Review
2629 Hwy 97 N, Kelowna, British Columbia, V1X 4J6, Canada
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Refresh Reviews 3.6


May 21, 2018
Disgusting room, horrific service. We removed 4 spiders from the beds. The toilet obviously hadn't been cleaned in months, there was other people's hair all over the washroom. Fridge didn't work, microwave didn't work. Room stank of cigarettes. Staff was incredibly rude and we were late checking out because they couldn't bother to be in the office. Had to stay 3 nights, didn't get new towels, new cups, nothing without actually going down and begging for it. Owner is obviously very, very cheap. Claims to be dog friendly but then charged $130 extra for dog hair. We were actually here for a dog show so the "hair" complained about was light shedding from a clean, quiet, well behaved show dog. As someone with multiple dogs at home I have NO trouble keeping my place 10x cleaner. I even felt the need to offer some guidance on proper cleaning techniques as this was clearly lacking but the reality is that their goal is to get as much money as possible and do as little work as possible. Left a very bad taste in our mouths as visitors to Kelowna and we'll be sure to advise the kennel club that this establishment does not appreciate the business whatsoever. I can tell you a place like this would never survive where I come from. I think I may seek head lice treatment as a precaution. You'll also enjoy drug addicts in the parking lot, sleeping in the dumpster and blaring music all night if you stay here. What a joke.

Jul 4, 2018
We were there for Canada Day long weekend. Hotel is worn out but rooms were clean and comfy. Hotel staff, specially the lady manager was great. She was very helpful and accommodating throughout our stay. We enjoyed and will return to this property. Thanks

Jul 3, 2018
The room is clean. Bathroom is clean. The coffee maker is missing the filter but we dint make any coffee so its ok. The location is right off the highway which is very convenient. The wifi and the cable could be improved.

Jun 4, 2018
Terrible service . Horrible owners who are crude,rude and did i mention psycho. They yell at homeless people over cigarette butts watch people like obsessive freaks, nag over visitors of any kind. The worst motel in kelowna do yourself a favor and steer clear of these crude sad excusses of owners. P.s if they are gping to yell at poor people taking butts that get thrown in the garbage even though they probably need them more then those people then really what is the world coming to. Grow up and leave the poor homeless alone they arent stealing from cars or rooms or garbages just taking cigarette butts. If they were causing property damage or loitering different story but they arent so leave them alone you psycho people

May 18, 2018
They layout is simple, quick access to the pools. The staff were very attentive.

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