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Aspen Inn and Suites

Aspen Inn and Suites

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3.5 Google Review
4268 BC-16, Smithers, British Columbia, V0J 2N6, Canada
(250) 847-4551 www.aspeninnsmithers.com
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Refresh Reviews 3.5


Jun 27, 2018
We are a family of four and we were moving from the Yukon down to BC. When we first checked in, the room seemed OK - clean, loads of mosquitoes but it's that time of year. Then we noticed an ant. Then two. Then a few more. We took care of them, thinking they got in during cleaning, then went across the street to the local pool since the hotel pool was closed and my 3 year old was looking forward to a pool. There were more ants when we got back. Took care of them. Went out to get food and mentioned the ants to the front desk clerk. She apologized and suggested we contact the manager of the hotel. Said they will do something about the room tomorrow. Got back, noticed ants on the wall. Emailed the manager and went back to the desk to ask to change rooms as this was just too much with a 3 and a 1 year old to sleep in an ant infested room. By this time it's 7 o'clock at night and the kids need to sleep. The desk clerk did finally change our room, but at this point changing rooms is more than inconvenient with two small children and no elevator. Then got an email from the manager saying you can change rooms. No apology, no recognition of the inconvenience of having to change rooms because of a growing ant infestation. Stay elsewhere in town - the lodge at the other side of town is much nicer and much more customer focused.

May 1, 2018
The Inn had a rustic feeling with wooden accents. Amenities were a bit older than you would expect, but nonetheless enjoyable. The pool and sauna had privacy and the restaurant was great.

Jul 13, 2018
Went to restaurant today july 12 2018..stood at sign waiting to be seated 4. Employees walked right by me...never did get seated..never go back again..dont even deserve the 1 star Iam forced to give..

Jul 10, 2018
It was ok stay. had really good WiFi no password. Shower 2 beds.

Jul 10, 2018
The food was amazing and the staff was awesome. We ate in a private room called the log house.

INDUSTRY BLOGS

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