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Best Western Mermaid Yarmouth

Name: Best Western Mermaid Yarmouth
Address: 545 Main St, Yarmouth, NS, B5A 1J6, CA
Telephone: (902) 742-7821
Price range: $$$

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3.9 Google Review

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545 Main St, Yarmouth, Nova Scotia, B5A 1J6, Canada

(902) 742-7821 www.bestwestern.com/en_US/book/hotel-rooms.65009.html?iata=00171880&ssob=BLBWI0004G&cid=BLBWI0004G:google:gmb:65009

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Refresh Reviews 3.9

Mahwish Natalia

Jul 17, 2018

Reservation issues that could have been resolved peacefully were made impossible by the in charge of reservation, Angie. If you cannot care for your customers or even speak with them in a professional manner then you are in the wrong profession! The rest of the staff Laura and Brendan were very helpful. I am specifically giving names so the entire staff is not blamed. The manager needs to pay attention to who he/she hires as staff. We booked through a third party, the hotel said they did not receive confirmation, although we had confirmation. So we had to book the last room available (Laura was helpful enough to take care of that for us). The hotel charged twice for the stay, one to us and the other to the third party. If they did not receive confirmation, they should have called the third party to confirm and even if they could not do that, at the very least speak to us in a professional manner and help us try to resolve the issue, that is what customer service is all about! other than that, the rooms were clean, but small and the bathroom was also tiny. The breakfast was fine and the person taking care of the breakfast was pleasant and helpful. We stayed twice because the hotel is close to the ferry terminal.

angie joiner

Jul 5, 2018

I would say that this hotel is not yet ready to be classified as a Best Western "Plus" We had to buy our own air mattress and we had to move around the furniture in the room to make space for it. There was no bedding or towels for the third person (which I booked for). The bathroom was really really small and we had a big person and a tall person in our room. They found it very difficult to put on clothes or move around in the bathroom without bashing into things. I don't feel that I got what I paid for at all. I am very disappointed that my loyalty to the Best Western brand caused me not to look at other hotels in Yarmouth. But that is my fault. The following night we were rewarded with an amazing Best Western Plus hotel which blew us away. For the same cost.

Rick Ripoll

Jul 8, 2018

This staff is the best and most accommodating I've encountered. Rooms are extremely clean and in excellent condition. The complex was getting a face lift while we were there but were never bothered by it. Had one of the staff running around in a torrential rain storm telling us to get our bikes in under their cover. Above and beyond the call of duty!

David Grossett

Jun 1, 2018

Staff are excellent as always, smooth checkout and check in process. The rooms are adequate however the beds are great! Its not often I get a good nights sleep the first night at a hotel, but I always do here. God bless a great bed!

Kathy Leber

Jul 10, 2018

A very nice, comfortable and friendly hotel. We arrived late because of arrival by boat and going through customs. When we arrived at the hotel we experienced caring attendants.

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