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Refresh Reviews 4.2


Jun 23, 2018
Exceeded all expectations. Staff were exceptionally accommodating and friendly from my initial phone contact to arrange a group rate to check-out. The rooms were spacious and clean. All of the people at the front desk were helpful , courteous and friendly. The biggest surprise perhaps was the quality of the Price-included breakfast, which included a hot section with omelettes, bacon or sausages, and potato patties along with waffles and the other more usual inclusions. All seven people ( all experienced travelers) in our group shared the same high opinion of the quality and service we received at this hotel. Bravo and thanks to Manish and his colleagues at the Fergus Best Western.

Jun 4, 2018
A decent place to sleep. Staff had a hard time understanding us and our questions. We had set up the accommodations for a wedding party to have as a sleeping and preparation place. When my son arrived to get ready he had a hard time at the desk: the staff did not understand that he was part of the party already there. A bit stressful. Staff hovered in the breakfast area. Rooms were clean. Parking lot area needs work.

Jul 3, 2018
Me and my husband stayed at best western last week for one night. The jacuzzi tub was disgusting and began spitting out large black chunks when the jets were turned on. My husband went to complain and they said the room would be no charge for the evening. At 3am they slipped the invoice saying that we owed $0 under the door. We left the next morning. Upon looking at my credit card statement they have charged us for the room. When we called to have them remove it they refused!! I would never stay there again and do not recommend this hotel as they obviously do not clean their tubs (who knows what else) and are completely dishonest !!

Jul 23, 2018
Very clean and appeared recently renovated. Staff very friendly and helpful. Great experience.

Jun 24, 2018
We were very satisfied with our overall experience. Since we are both suffering with arthritis problems in our legs, we should have requested a handicapped room if you have any. Other than that we managed well and the staff was very accommodating.

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