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Quality Inn Airport West

Name: Quality Inn Airport West
Address: 50 Britannia Rd E, Mississauga, ON, L4Z 2G2, CA
Telephone: (905) 890-1200
Price range: $$$

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3.7 Google Review

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50 Britannia Rd E, Mississauga, Ontario, L4Z 2G2, Canada

(905) 890-1200 www.choicehotels.com/ontario/mississauga/quality-inn-hotels/cn070?mc=llgoxxcaqil

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Refresh Reviews 3.7

Ian Catto

Oct 3, 2018

The rooms were nice. Clean, comfortable. Some of the amenities listed on the website were not available, and staff are unaware of them. The coffee provided is only decaf. The staff was kind to the older members of my group, but rather rude towards the younger members (30-40 years old). Overall, it was a good stay. Everything I would expect from a hotel, and a few extras.

Raheema Maherali

Aug 16, 2018

Having worked in the hospitality sector myself for quite some time I know the value and importance of customer service. I was stranded at the airport called comfort inn they had no rooms but said quality inn was available. I was quoted a price that quality inn initially said they would honour plus I had a valid business discount voucher from my employer. Not only did the manager not even attempt to try and see what he could do to match the rate originally quoted to me on the phone he then said his system couldnâ€™t figure out how to take the code so he would have to give me the higher price even though he knew the voucher was valid is it was from an app on my phone. Extremely manipulative and such a horrible experience and end to a brutal day. Customer service is starting with truly understanding where the customer is at and seeing what best you can do to meet them. He could have easily matched the price Iâ€™ve worked at a hotel - I know you can enter a code into the system. But he successfully managed to make a bad day just extra bad. Wouldâ€™ve rather slept outside or shouldâ€™ve stayed at the airport. Pathetic.

Leo C.

Nov 10, 2018

Nice and clean with a decent breakfast. Friendly service too, but beware some additional fees they try to throw on your bill on your check-out day. The total was different than what I agreed to on check-in, so they removed one of the fees.

Jaeri Park

Oct 3, 2018

The worst hotel experience ever in my life. As another one mentioned below, if there were 0 point, I would give this place 0. And again, as other reviews speak about bad customer service, yes, very bad customer service which made my day. I should have trusted those reviews. The staffs somehow looked bored stiff, not satisfied with the work, do not smile, not flexible, and very much bureaucratic. Seriously, I don't know what kind of customer service and what kind of value this hotel wants to pursue. The key for the room does not work well and the room is filled with stuffy air. It was the time I could think about what the 'hotel management' means.

Viren Katlariwala

Oct 29, 2018

Hotel itself is good but looking to very general type aminities prices are bit on higher side....

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