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Refresh Reviews 3.9


Jul 17, 2018
Our check in was immediate with two staff members efficiently and cheerfully working at the front desk. As always a very clean room with a spacious bathroom. The large and deep bathtub was used as a soothing relaxation after a very busy day. The bed was comfortable and I had a good night's rest with no noise from the hallway or neighbouring rooms. The internet was much faster than what I have at home. Coffee in the breakfast area was simply terrible.

Jul 10, 2018
Room was great. When booking, one person on the phone didn't send the booking confirmation e-mail when asked, so I had to call back and the second person sent it. No big deal. First night of two in the room, adjacent room left the TV on pretty loud until 3AM, had a hard time sleeping. Second night, different room was making noise until 12AM, not as bad. Not sure if I would stay again unless could be given a quieter room. Oh, and the remote for the TV was terrible!! That room needs a new one. Batteries were falling out, buttons didn't work, thing was like 20 years old.

May 22, 2018
Honestly, we will never stay at a Motel 6 ever again. Drove 2 1/2 hours and arrived at the Motel 6 with our 86 year old father and 82 year old mother to attend a wedding in the Kingston area. Arrived early and spoke to the lady at the front desk to ask her what would be the earliest time that we could check in. Gave her our last names and without checking anything she told us our check in time would be 3pm and no earlier. At 3pm we would be catching our bus to go to the wedding-this didn't give us anytime to even dress for the wedding. She wouldn't discuss it and was extremely rude. I went back to our vehicle-told my husband and we left to get our father some food since he is Diabetic. My husband left us at the restaurant to go back to Motel 6 to re-discuss. We only wanted 1 room for our parents to rest. My husband got back about 1/2 later with 2 rooms but I this was not a pleasant discussion. This time he spoke to the Manager who was more rude than the lady at the desk. Wow what an experience. They indicated that this is what happens when you book a room at the last minute-our room was booked early January-this is what you call last minute? Finally we get to our room and we have a bed and pull out couch. The lady at the desk indicated that is what we booked but our January document indicates 2 queen beds. We have slept in many hotels during our hockey days and the fact that our son lives in Toronto and daughter goes to school in Guelph and never have we been treated like this. Shame on you!

Mar 26, 2018
The rooms where nice, and I really liked the no carpet in the rooms. Staff was courteous and friendly. The downside is not having a meeting space to accommodate groups when they come over (we were on site for a hockey tournament, so à few meeting spaces far from the rooms where guests can go and mingle would be great. Also, having some sort of restaurant or canteen would be a good addition. The bedroom walls were very dusty. Not only in my room, but other parents also commented on it. But overall, I enjoyed my stay.

Jun 5, 2018
The room was cleaned but shampoo, soap and a bath mat had not been left in the room. Everything was there the second day of my stay. Also an open can of an alcoholic cooler was still in the fridge. The fridge hardly kept things cool and the power button on the TV remote seems ready to fail. (TV kept turning itself back on if you held the power button a little too long. It was still good value for money when you are travelling with pets.

INDUSTRY BLOGS

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