Holiday Inn Express & Suites - Waterloo/St.Jacobs - Hotel/Motel - Waterloo, ON - VerView
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Holiday Inn Express & Suites - Waterloo/St.Jacobs

Holiday Inn Express & Suites - Waterloo/St.Jacobs

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4.2 Google Review
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14 Benjamin Rd, Waterloo, Ontario, N2V 2J9, Canada
(519) 772-9800 www.ihg.com/holidayinnexpress/hotels/us/en/waterloo/ykwws/hoteldetail
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Google Reviews

Refresh Reviews 4.2
Jun 27, 2018
Holiday Inn is my place of work but I have always had rewarding compliments left by the guest staying in a room I may have serviced or help maintain while they continued to stay. The staff is beyond friendly and it's a very clean and organized facility.
Jun 13, 2018
Bad service, we were not informed that check in wouldn’t be available till 3pm and even at 6pm they didn’t have a room ready for us. We informed them of a weird smell in the room late at night and the response was “if the smell wasn’t there when you checked in, I don’t understand how it can be there now”. Pool was nice as was the complimentary breakfast.
Feb 24, 2018
I have stayed here sener times in the past and found the staff helpful and the environment clean. ON my last stay, however they gave away my room that I booked months in advance. I was told that this happened because I arrived later than expected! Needless to say my flight was delayed by two hours and I failed to see what that had to do with anything especially since my room was booked in advance. They ended up sticking me in a handicapped room which I was not thrilled with. I think management could have done better. Nevertheless there is a Marriott in the same area so I will give them a try on my next trip.
May 17, 2018
Very clean and new, facilities are great
Mar 2, 2018
Clean, fairly nice hotel directly adjacent to the St. Jacob's Farmers Market. Staff was friendly. Rooms are reasonably sized with a nice layout, comfortable bed and a decent TV. Nice fast WiFi and lots of parking. Price was also lower than the closest competitor as well.

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