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Homewood Suites by Hilton Waterloo/St. Jacobs, Ontario, Canada

Name: Homewood Suites by Hilton Waterloo/St. Jacobs, Ontario, Canada
Address: 45 Benjamin Rd, Waterloo, ON, N2V 2G8, CA
Telephone: (519) 514-0088
Price range: $$$

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4.5 Google Review

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45 Benjamin Rd, Waterloo, Ontario, N2V 2G8, Canada

(519) 514-0088 homewoodsuites3.hilton.com/en/hotels/ontario/homewood-suites-by-hilton-waterloo-st-jacobs-ontario-canada-YHMSJHW/index.html

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Refresh Reviews 4.5

Ken Pilon

Jul 11, 2018

Third time at this hotel, we still love it. I did have a problem though. I originally booked for one night then later tried to extend it to two nights. The Hilton website instead wants to cancel the original night and re-book it for two nights. This meant it re-books the original night at the new now higher rate. I don't want to pay more for my already booked night so I made a new separate booking for the second night only. That also created problems. It means two check-ins, two sets of Hilton emails, confusion with the room cleaning staff who process the room differently for a quest that is staying for one night or more than one night, plus having to arrange with the front desk to stay in the same room and not have to move out to a different room on the second night. Hilton needs to fix this booking problem please. This would make a great hotel even better.

Kimberley Taylor

Jul 14, 2018

We checked in/out remotely and used a phone as a keypads so we had effortless start and end to our stay. Room was clean but oddly set up as it was an accessible room but the tv was placed perpendicular to both the bed and couch with no way to orient it otherwise; this might be to accommodate some patron but it should have been on a mount of some kind. The breakfast area was clean and well staffed. Stay was quiet and undisturbed.

Jonathan Seabrooke

May 10, 2018

Due to a fire at my house I have lived here for quite a while. The staff are amazing and very friendly. My oldest son had his birthday here and they gave him a present. The house keeping staff are friendly and always go the extra mile to make my kids happy by tucking in their stuffed animals when they make the beds. Over all I have been very happy with this hotel and its staff and would highly recommend a stay here.

Cecil Connors

May 28, 2018

Was only there for a business meeting. The staff was very friendly and the entire place is extremely clean. Only reason for 4 stars is I didn't see any of the rooms. But judging by the common areas, I'm sure the rooms are spotless and comfortable.

Rudi Bester

May 5, 2018

Part of the Hilton group. It's relatively new and everything is in great condition. Rooms are spotlessly clean. Good quality bathroom supplies. Fluffy towels. Comfy bed. Wonderful breakfast. Free parking. Good internet. Attentive service by some of the most polite and friendly people on the planet!

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