Beds and room smells hospital clean. The hotel it's self was amazing but the front desk guy made us wait an hour to get a room and when he could have served us he wasn't. We were in a car accident and had no choice but to go there as opp drove us there as a favor ( Woodstock hotels were full). Some lady made a comment about how I was rude because I asked him to check the email for the paperwork.he agrees with her all in ears range. We had asked him several times to check the email and he said no it's not there. Meanwhile he served five customers in between us. I understand I might have been a little bit short as I was in a car accident and worried about my daughter but he could have been more attentive. I'm from London, so I'm not really surprised by his attitude or her inability to mind her own business. As well kids were screaming up and down the halls at 1130 pm and it went on for 10-15 minutes. Actually I had to call front desk as the parents were not even watching their kids nor on the same floor. To add the lady who served us the following day was amazing, attentive and patient and we are really thankful for her ability to be able to sympathize with us over our situation.
