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Mary-am Hotel North York

Name: Mary-am Hotel North York
Address: 170 Willowdale Ave, Toronto, ON, M2N 4Y6, CA
Telephone: (416) 221-7236
Price range: $$$

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170 Willowdale Ave, Toronto, Ontario, M2N 4Y6, Canada

(416) 221-7236 www.maryamhotel.ca

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Refresh Reviews 3.2

Marjorie Cook

Mar 23, 2018

I am amending my review at the hotel's request, and have provided one additional star due to the fact that they did a very complete follow up with me. Due to a business trip located in this area, I booked a suite for ease of morning commute. It is very close to a key area in Toronto. The first room I was given was something I believe recently “renovated” from a closet - to the point that the suite number was written in marker on the door. (Not kidding). This was very small - bed against a wall, the “kitchenette” housed a one-cup coffee maker and no sink. There were a whopping count of two hangers in the closet. When we attempted to make the best of it with mindless television, we discovered the room received zero channels. I've been advised this issue with the television has now been addressed. The front desk staff member was very accommodating and friendly. We were offered another room. The next room was much better - actually what was expected from the photos on the website. There had been some type of housekeeping oversight in that the washroom held only one towel and had no shampoo, conditioner nor lotion. I've been assured that is not standard and additional towels, shampoo and such should have been provided in the room. The sofa in the living area was extremely broken down and while “okay” for a one night stay, was not of the quality anticipated in a hotel that houses “suites”. I've been advised that a new sofa will be in place in the future. If you don't use the furniture in that space, you would be fine. The bed was very comfortable but I don't typically sit in bed for reading or watching television. The location is good, and the hotel staff very friendly.

Laethageal EpicNPC

May 16, 2018

Aweful hotel. Direction doesn't even care to answer to customer complaint. Came in late after going for a random hotel, it was over 21h30. Rented a room for 4 people for 2 days. Realized there was but 1 bed and a cheap folding sofa where even my 50 pound 6y.o daughter was bottoming the 1" thick pad, feeling each metal rod in her back. Went downstairs and the never reimbursed the room which didn't fit the description and in which we didn't slept. They kept the 2 day payment even after calling 2 time the manager which was never there.

Alex Dell

May 26, 2018

I've been travelling the world for about 50 years. Have never seen a place worse than this - terribly dirty; outdated / urgently needs cleaning, renovating or closing down; the cheapest furniture apparently found on garbage dump; nothing works - toilets, door looks, telephones, etc; a parking where three cars would hardly fit or get out undamaged still trying to accommodate over half a dozen. And so on and on. Half-star not even one would be too many. Stay away from this so-called hotel / suites by all means.

Gary Hutchinson

Dec 21, 2017

Location was great. I was visiting Canada so it was very convenient since North York is nearby my business field. Room was neat and clean. The Staff was very friendly. Overall, a happy stay!

Judy Khetani

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