Crowne Plaza Toronto Airport - Hotel/Motel - Toronto, ON - VerView
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Crowne Plaza Toronto Airport

Crowne Plaza Toronto Airport

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3.7 Google Review
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33 Carlson Ct, Toronto, Ontario, M9W 6H5, Canada
(416) 675-1234 www.ihg.com/crowneplaza/hotels/us/en/toronto/yyzca/hoteldetail?cm_mmc=GoogleMaps-_-CP-_-CA-_-YYZCA
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Google Reviews

Refresh Reviews 3.7
Jun 3, 2018
The 2 double bed rooms are honestly very small. The beds take up most of the space. Bathrooms were okay however the bathtub it's self was actually very slippery and required a bathmat. Their amenities were poor to be honest. The pool was just a bathtub for adults...literally one of the smallest pools I've ever seen. The fitness room was also very small and cramped. They had a restaurant that looked good however we never used it. Room service was decent and quick. It's overall location is good both for the airport and the convention center. However in terms of overall comfort it was very poor.
Jul 22, 2018
Booked this room online from Expedia.ca. Drove all the way from Montreal. We booked the room at 7am. As we get there for 3, the lady at the desk informs us we need a credit card with a deposit of 250. We had the credit card but was unfortunate that the limit was less then we needed. We told her we were willing to use cash or debit. No where on the booking did it tell us this that we needed the 250. We definitely would not have wasted our time. No willingness to accommodate or even any consideration to the fact we were stranded, then told us we can cancel. We told her we would have to wait for the refund and that we needed the money to get home or book another room somewhere. Lady was very rude and dismissive. Same with the manager. Clearly it is an on going problem. Maybe they should state that somewhere on the policy? All she said was this is every hotels policy, but actually is not.. Rude very rude. Would not recommend any one to come here based on customer service. Never would waste my time here again. Small anyways .. Nothing special. Holiday Inn definitely a better choice!! Have to wait 15 days for a refund.. Ended up being a very horrible experience.
Jun 4, 2018
Stayed here for work, at check in was told it would be a $100 deposit, everyday the charged me a different amount that totalled over C$300. I called room service to as for a pitcher of ice water and was told there is an ice machine on my floor and that they use tap water. I said I understand, but I would still like a pitcher of water. Few restaurants within walking distance from the hotel. So of the staff was nice, but this hotel was crazy busy. One night they had 500 kids and you couldn't get off or on the elevator.
Jul 4, 2018
The accommodation was good, but there aren't enough ice machines, and they charge $20 a night to park without warning before you book. This fee seems unfair, and inflates their seemingly low price per night. On a good note, the shower head is enormous. 4/5 stars, Nintendo
Mar 31, 2018
Our stay here was not one of choice but rather necessity as Air Canada booked us the accommodation after they cancelled & delayed our flights out of Toronto. However, that said, the Crowne Plaza is just normal airport hotel miles from anywhere of interest & there to service the airport. They have a free shuttle service to and from the airport so there is no need to worry about getting there either. The rooms are comfortable, non-smoking (although ours smelt of stale smoke) and functional. They have there own restaurant and the buffet breakfast offered was nice.

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