Hotel Novotel Toronto Mississauga Centre

Such a lovely hotel. Very clean. The entire staff was really nice and helpful. Hotel is in a nice location. 5-8 minute walk to the mall. I really like this hotel, I could stay here again soon. There’s a restaurant too, I didn’t like the breakfast buffet but the rest of the food there was really yummy.

The hotel is undertaking a renovation (July 2018); the revamped rooms are quite nice featuring large LCD monitors, USB chargers on either side of the bed and refreshed showers. The rooms are clean and the hotel appears to be well kept. The front desk staff were quick and friendly checking me in. Aside from the obvious dust and finishing being completed during the renovation, I enjoyed my stay.

I found this hotel through Google maps and had a mixed experience. I called to book late at night and was told by the front desk that they were busy and that I would get a call back to finalize the booking within 20 minutes. I called them back 40 minutes later as they had not reached out and booked my stay in what was supposed to be an executive suite. The booking agent was helpful and courteous but misquoted the price - I was charged $100 more than I was quoted for the room. Also, the hotel didn't send me a booking confirmation, they only provided a confirmation number so I was not comfortable discussing the overage as I had no confirmation in writing but a friend who was with me at the time or booking confirmed my suspicion of being significantly overcharges. Upon arrival, I was offered a choice between complimentary breakfast at their restaurant or complimentary parking as an executive guest. I chose complimentary parking as the restaurant was only open until 11 a.m. for breakfast and I planned on sleeping in. The room was clean however the fridge (agent advised there was a fridge, did not advise that it was ONLY suitable for drinks...) smelled like it had been used to store fish and it made the whole room stink. After speaking to the front desk a second time, we were moved to a new room at 4:30 a.m. For what it's worth, both rooms were very quiet with no noise leaking in from the adjacent rooms. The second room presented well at first however upon further inspection in daylight, there was some blood on the white bedsheet and the blinds had tears all over them that let the light in through the morning hours. The common areas of the hotel were clean and the lobby had lots of light. The hotel was central so finding transportation was not an issue. I don't think I would use this hotel again. It looked great on paper and sounded great on the phone however it did not live up to expectations. Major chains provide much better value in my personal experience. It is possible that I just had an unlucky experience but for the price paid, I was not very impressed. EDIT: Novotel actually responded to my review and offered assistance in correcting the issue regarding the overage where I was charged about $100 more than I was quoted. Given that the staff and front desk really did everything they could to address my issues, I am increasing my rating by 1 star from 3 star to 4 star as the price as quoted does represent 4 star value. I cannot stress enough the quality of their people - they were phenomenal and I sincerely appreciate that they would take the time to respond to my concerns directly. I do wish the evening staff were as helpful but in the end, it was made right. I will actually stay at this hotel again in recognition of their efforts. I give credit where credit is due.

Aging somewhat tatty hotel. Nice staff but needs a major update. Rooms were well worn and was reminiscent of a cheap motel. Room service was fast and the food decent, but not a place I'd look forward to visiting again.

Most of the hotel is under "renovation". After upgrades their rooms are still stuck in the 60's. Staff don't even ask you on your departure how your stay was because they know your response. I will definitely never be staying in Novotel Hotel again. My room had an updated bathroom, rest remained the same. The beds are absolutely horrible with springs popping up, they service this by place a cushion mat on top of bed. The hotel deserves 0 stars.