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Courtyard by Marriott Hamilton

Courtyard by Marriott Hamilton

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4.2 Google Review
1224 Upper James St, Hamilton, Ontario, L9C 3B1, Canada
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Refresh Reviews 4.2


Jul 22, 2018
Hotel common areas are on par for a Courtyard by Marriott. Our rooms appeared dated, and in need of a remodel. Lamp shade was cracked, rust on bathroom light, our rooms were on the first floor with sliding doors to the courtyard, there was some form of crack where ants could get in, we had dropped popcorn and by the time we picked it up.. within 5 min it was swarming with them. Our toilet periodically ran every 20 minutes or so. In the pool the top layer of tiles desperately need a scrub as there is a film thick enough that people are scraping names and "clean me" in it. The water is clean but the tiles not so much. The Hot tub was not hot. But pool was quite warm. They were probably the same temperature for the 4 days we were there, usually hot tubs are much hotter than the pool. Fittness room is quite nice. Staff in general seemed helpful and friendly however there was one morning when housekeeping asked if she could clean, it was 8 am and my husband said later and our daughter was still sleeping. That night at 7 PM we had to ask for towels and shampoo and have someone empty the garbage and recycling since she never came back. The bistro was as it is in all courtyards, the selection is very limited but there are a lot of restaurants within short walking distance. I am neutral on the hotel. Nothing fantastic. I have seen much nicer courtyards. This one is in need of room re dos. Common areas were lovely but in general the hotel as a whole left something to be desired but beds were clean and comfy and in the end that is the biggest thing.

Apr 6, 2018
Incredible caring & friendly staff! Very clean and comfortable hotel. Beautifully decorated. The morning we checked out we ended up missing our flight due to the fact that I thought our flight was later than it actually was. The next available flight wasn’t until late that night out of a Toronto. We called the hotel to see if we could re-check into our room for a bit and there was absolutely no hesitation. They picked us up from the airport, gave us our room back and allowed a bit of a later check out. They were very empathetic. I couldn’t get over how great the staff was - from the shuttle lady to the front desk & housekeeper. It definitely made our situation easier to tackle - thank you all so much! You don’t get service like this everyday - we will surely be back!

Jul 22, 2018
Very comfortable beds, pleasant staff who were quick to fix a non working tv. Free parking for both of our vehicles. There is a cafe inside. Only recommendation would be to extend hours for bar service. The hotel seemed full, but they stopped serving at 10pm.

Jul 8, 2018
My family and I stayed here as part of a wedding party. The suite was spacious and was perfect as a bridal suite. The staff were super accommodating, the courtyard was lovely, and we really enjoyed our stay

Jun 15, 2018
Nice, comfortable hotel. The location is a little odd to find as the sign and driveway are obscured from the road. Hotel front desk staff was super helpful when a reservation had been made for the wrong dates, and were luckily able to get me a room when I arrived late one evening. There are a variety of food choices nearby, including a handful within walking distance.

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