This is a no star rating: The room was deplorable.
We booked for 2 nights while attending an on-site wedding anniversary. We arrived at 3 check in with the party starting at 5 :We did not have the time to get anThis is a no star rating: The room was deplorable.
We booked for 2 nights while attending an on-site wedding anniversary. We arrived at 3 check in with the party starting at 5: We did not have the time to get another room at a different hotel.
The room was approximately 85 degrees F, the air conditioning did not cool the suite nor, at a minimum, the sitting room where the small wall unit was located. We left the air on and upon return at 9:30 the sitting room was not cooling down.
The sink drain was blocked up and barely worked. The bathroom vents did not work in the bathroom - covered with dust/debris, the toilet had wet urine spots and private part hair on it. - the lighting fixtures were full of insect carcasses. In general, I don't think anyone to clean the room.
The staff was trying to be helpful and offered the adjoining suite; however, the Air conditioning did not work in that room, and they were going to call to have it fixed... we stayed in the original room.
They brought up a fan. When the fan was placed in the bed area -it blew hot air. The fireplace was emitting hot air. We opened the thermostat control the adjustment arm was broke off at mid-point, obliviously never looked at-the switch was off, the remaining hot air could have been from the fireplaces pilot light? The fan was moved.
We spent the night in this sub- par room. We left first thing the next morning to the local Holiday Inn on Ontario street - in comparison, the Holiday Inn is a 10-star facility.
On a positive note, the food at the anniversary party was great.
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