Holiday Inn Express & Suites Chesterfield - Selfridge Area - Hotel/Motel - Chesterfield, MI - VerView
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Holiday Inn Express & Suites Chesterfield - Selfridge Area

Holiday Inn Express & Suites Chesterfield - Selfridge Area

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4.0 Google Review
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45805 Marketplace Blvd, Chesterfield, Michigan, 48051, United States
(586) 598-4000 www.ihg.com/holidayinnexpress/hotels/us/en/chesterfield/hcfld/hoteldetail?cm_mmc=GoogleMaps-_-EX-_-US-_-HCFLD
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Refresh Reviews 4.0
Jul 21, 2018
We just stayed there, after looking for our brother in law for 10 years after he went missing ! Nice to get rest in a hotel that was clean,new beds. Breakfast was amazing. Most of all I want to mention the nice young man at the front desk, he truly was the most caring man and amazing at customer service. You don’t get the too often even stopped and talked on his way out after his shift . Thank you for making our stay comfortable and relaxing.... sandy
Jul 23, 2018
I just recently blocked off and booked ten rooms for my wedding at this hotel. It was the worst customer service and organization I have ever received from a hotel. Every time one of my friends or family members went to reserve a room they were hung up on more than once, told there is no rooms for weddings blocked off, or that they have no idea what the person was talking about. I had an out of town guest go to check into their room around 4 PM (being told check in was at 3pm) and her room wasn't ready. Once she got her room the refrigerator wasn't working she paid about 70 dollars more for a suite and the only difference between a suite and a standard room is a sink and a tub. Not worth the price at all. The day of my wedding I was told that the groom and I didn't have a room at all and that it has been cancelled. Obviously that was the NOT the case. The person working at the hotel then says it was the grooms fault he booked the room for the day before. I check our confirming email from the hotel and he booked it for the correct day it was in fact the hotels error. They were sold out so they had no room to give us even though it was their error. The grooms mother happened to be in line when all of this happened and ended up giving us her room and she had to stay at a hotel across the street. One of my bridesmaid was charged twice for her room. I would NEVER recommend this place to anyone I know. Horrible horrible customer service and their staff and manager seems to have no clue what is going on. Dont stay at this awful hotel
May 23, 2018
I lived in the area for many years and when I come back to visit friends and family this is where I stay, The rooms are clean, well lit and spacious without being too big. Lots of amenities in the hotel and the area in general. I do think the rooms are a little overpriced for the area, but then again there is not that much competition around. The staff has always been friendly and helpful, especially when Priceline hosed up a reservation on me. They still gave me the deep-discount price even though they didn't have to. A good place to stay if its overnight or for a week.
Jul 1, 2018
Hotel was fine. But be sure not to leave anything behind because it might mysteriously disappear. Left a nice vera bradley toiletry bag in the bathroom...when i called a few weeks later, after realizing it never made it home, the gal said "oh yeah we have it." Described it to me and said just tell them when you come in that it's in lost and found. Well...three trips later from my friend who lives by there and apparently it is nowhere to be found and they have no record of having found it either when I stayed there or from when I called. Not very happy about it. Especially when asking someone to go out of their way for me only to find that it was not there. And NO ONE who has said they'd call me back ever has. I've had to call several times as they kept saying they had to check with someone else because they had no idea where it could be.
Jul 16, 2018
It's a perfectly fine hotel. Got the job done. Enough around the area to keep you fed and the staff was helpful.

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