My boyfriend and I wanted to enjoy a relaxing Friday night stay at this hotel to wind down after a hectic week of work. We decided to go out on the balcony from our room on the 4th floor around 11:30pm - I closed the sliding door behind me, and when we wanted to go back inside the room, the sliding door would not open. Somehow, it locked us out on the balcony. We did not have the proper attire to bear the -15 degree temperature outside, and we did not have our phones to call the front desk. We had to wait for strangers passing on the street to go to the reception desk and try to get a Holiday Inn employee to help us. After waiting approx. 30 minutes, an employee tried to open the front door to the room - but unfortunately, the security latch was on - so, that door would not open either. The lady that was "helping" us, did not have a sense of urgency which was very frustrating and disappointing. She came outside from the ground floor to speak us, and told us that she would maybe - just maybe?! - have to call an ambulance to get us down. Besides that one time, she did not check up on us or keep us updated to try to keep us calm during this time. She did not seem trained or well prepared to handle this type of emergency. This was a horrible experience. As a suggestion, please train your employees to handle your guests with care, have a sense of urgency, and ensure that your rooms/facility is 100% safe before allowing people to stay in your hotel.
