Didn't enjoy the customer care experience despite the efforts of the lady that welcomed me. She was fine but I felt she was being hovered over. I have stayed there before and find it very pricey for so-so service in relation to other Holiday Inns across the province (I travel weekly for work and routinely stay in Holiday Inn). There was no warm fuzzy feeling at all. Had the feeling that they think they have the market cornered when they should work at making their guests feel appreciated for choosing brand loyalty. Felt excuses were made in terms of an upgrade. Certainly not the end of the world but didn't feel a genuine response was put forward and actually felt like I had put them out just by inquiring politely (Platinum). The room was still fine as was the stay but I'll likely be staying at the waterfront when in New Liskeard from now on. Management can take a few cues from a few other Holiday Inn properties, notably Timmins (#1 consistent customer service), Thunder Bay, St Catherines and the one closest to the airport on Dixon in Toronto.
