Very disappointed . We got to the room, we took 2 queen suite with a pull off sofa. It was around 9 pm on a Thursday. It was my husband's birthday and we found out that our best friend died in the same morning. We decided not to cancel our plans of staying at the hotel for the kids sake. We got to the room and we pull the sofa out. Under the mattress we found crumbs, popcorn and something coming out of the mattress like white pellets . The curmbs were on the bedsheets to. We let the front desk know and they sent one of the guys from the front desk to clean as they had no housekeeping on duty( just 2 guys on the front desk) .When he came he also had to clean the kitchen floor as It was filthy. My husband had to clean the pot in order to heat something for our son. On the next day when we checked out we were offered a $25 iPhone gift card for all the trouble. I refused and thought that a complimentary night would be more appropriate. The sales manager agreed but had to give us a different room as ours was taken. We left our luggage at the hotel in a room beside the front desk. They told me they'll call me when the room is ready. We arrived at 5 pm to the hotel and checked in and nobody bothered calling us to let us know that the room was ready. When we got to the room the power was off. It was off in all the corner as the stop lights weren't working so we had to wait about 45 min for the power to come back. We pulled the sofa and discover the same dirt. Crumbs , gums and the white pellets again. They came again and clean the room for 45 minutes. They took all the pots and replace them with clean ones. Next day when we checked out we were told that everything was good in the room and the pots were just old. I only took pictures of the bed I didn't know I have to take pictures for every pot, pan and dish. I'll definitely do it next time.
