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Crowne Plaza Gatineau-Ottawa

Crowne Plaza Gatineau-Ottawa

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3.9 Google Review
2 Rue Montcalm, Gatineau, Québec, J8X 4B4, Canada
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Google Reviews

Refresh Reviews 3.9


Jun 27, 2018
Clean rooms with very good water pressure from the shower #1! The iron in the room didn't work very well, maybe warm at the best, ironing board would not stay in the up position so you had to use the in room desk..to low! Beds were good with 4 large pillows. Front desk staff said that no one really uses the iron, they have a one day turn around time for your dress shirts etc! not the answer I was looking for. The F&B are contracted out, to an outside company. You would never know this from all the fresh food for breakfast with may hot and cold items. I was looking around for a take out coffee cup, when one of the servers noticed and went to find me a to go cup. You would think that you were in a 5 star plus Hotel from the food without the 5 star pricing.

Jul 16, 2018
This hotel is too expensive for what you get. We called the hotel before booking and they said that kids under 11 eat for free, when we arrived that wasn't the case. Also parking cost 18 dollars a day which is ridiculous. There was suppose to be a mini bar in the room there wasn't.... the rooms don't look like anything special . Place is a RIP off. You can get the same quality of room for much cheaper.

Jun 21, 2018
I have been here several times and I find the quality of service declining. The building appears understaffed and over worked. Their stress is visible and indicative of management challenges. I do not believe the kitchen is well managed either. Many of the same issues there too. Particularly strange is the relationship between the restaurant and the hotel. They are separate entities and this is apparent in the lack of teamwork. Sadly I believe this is the last time I will stay here. One thing I need to add: I was pleasantly surprised by the lunch buffet! I stand by my overall review, but man, that was tasty! The server worked her ass off too, super polite and the most responsive I have seen this week.

Jul 11, 2018
Lights in bedroom didn't work. Breakfast buffet was overpriced for selection. Overall good stay staff was friendly.

Jun 17, 2018
On Saturday, after a disappointing experience with booking through Expedia who wanted to rob us of our funds, after cancelling our booking less than five minutes after finding out that they were charging us in US funds, when we are actually Canadians. We wanted absolutely nothing to do with this hotel, but in the end we got back our money and decided to still stay at the hotel, we booked directly with them. I am thankful that we did. The hotel entrance was absolutely stunning and best of all, the rooms were amazing. We go to our room and didn't want to leave..LOL. The rooms were spacious, the bathrooms were amazing and the best part of it all is that we could close the doors to our room. We do plan on making this our spot whenever we visit our friends in Ottawa, We just wont ever make the mistake of booking through another third party. Will always go straight to the source. The beautiful hotel. Thanks for making our stay a wonderful one.

INDUSTRY BLOGS

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