This is a clean hotel, with new feeling rooms and great beds. The rooms, or at least my room, have a modern retro feel, if that makes sense; almost a nod to the seventies, in a very modern way. I'm not sure if I like it, but it's certainly not out dated.
Everything is nice, but they're is one area that I would say needs improvement: it's not a very welcoming place. The staff here check all the boxes, so-to-speak, of customer service, but they feel very much like they are checking boxes and not actually caring. It's hard to describe the feeling exactly, but if you can imagine the difference between "performing the customer service duties that were taught in endless power point meetings" and "providing great customer service", then that feeling is what's missing from every staff interaction.
I travel a lot, and I've heard all sorts of hotel slogans that invite you to feel at home. Hilton garden inn Niagara-on-the-Lake should have "when you're here, you are where we work. :| " as their slogan. ... but it's a very nice and comfortable workplace...
I'd certainly stay here again, and I suppose that's what counts.
