Hôtel Castel & Spa Confort - Hotel/Motel - Granby, Québec - VerView
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Hôtel Castel & Spa Confort

Hôtel Castel & Spa Confort

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4.0 Google Review
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901 Rue Principale, Granby, Québec, J2G 2Z5, Canada
(450) 378-9071 www.hotelcastel.ca
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Refresh Reviews 4.0
Jul 1, 2018
Location is amazing! Five minutes from the Granby Zoo right beside a Walmart plus many other stores, surrounded by family friendly restaurants. Really couldn't have placed the hotel in a better spot for a family trip! The hotel breakfast is good but not buffet style which is hard when travelling with little ones who can be picky! The room is quite basic but has everything you would expect. We got the room with the pull out and it's quite tight but we still were able to get a playpen in with everything in it (travelled with an almost 3 year old and almost 1 year old). The pool at the hotel looked great but we didn't get a chance to use it spending our time at the zoo. They also have a little play structure which again is great for family trips ! The downside is kind of the room size but we did see a double bed room and it's definitely larger ! The only is considering it's such a family friendly hotel it's weird that they don't offer portable cribs for overnight guests. We would definitely do the two day zoo package again with this hotel. Loved this trip!
Jun 27, 2018
great staff, beautiful garden, great location if you're going to the zoo. The breakfast (included in the stay) isn't just muffins and cereal, it's a full on breakfast with eggs, bacon, etc. I was very impressed with the price and food. However, they need to be a bit clearer in their sales of zoo tickets. They say it includes access to rides but there are still rides in which you will have to pay extra. Ultimately, buying the tickets from the hotel isn't any cheaper then buying them yourself at the gates. The room was a bit outdates but it was clean. A table was broken but in a way you would only know if you tried pulling the extension out. Also elevators kept closing on my luggage and had to pry it open but technical issues aside, I'd stay there again in a heart beat if visiting Granby. The pros outweighed the cons.
Jul 7, 2018
Enjoying my stay. Clean rooms. Close to the zoo. Very kid friendly. Thanks!
Jun 30, 2018
Beshoy The front office staff are the worse ever, don’t understand, very unprofessional, unreliable. It is their mistake, we booked 2 rooms the night before when we arrived we found the reservation was cancelled, wrong spelling of names, the staff that was on didn’t understand English which unacceptable for a bilingual country and city. Unbelievable staff, instead of admitting their mistake and trying to fix it, they just said our fault. We actually gave them a 1 rating because there is no zeros. I will never come near this place again, all that is obvious is that they want for nothing the worst customer service ever.
Jul 21, 2018
Bonne visite! Bonne équipe, bonne piscine pour notre enfant, très proche du zoo Granby et Walmart.

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