I have booked a two-day stay at this hotel, however, due to personal reasons I had to cancel the stay. Prior to arrival, they have charged my credit card for the full amount since the booking was non-refunduable which is fine. However, on the day of arrival they charged my credit card again the full amount. As someone who checks his credit card statements everyday I was shocked because I was sure that my stay was paid for in full. I contacted them and the staff member replied with an attitude. They were like we never charge people twice but I insisted that this was the case. They asked for a confirmation and I sent them a snapshot from my cc statement. Then, the replied apologizing that it was a mistake and that I should be refunded for the second charge. A few days later, I noticed that the charge has been reserved, however, the amount was less than what I was charged. I contacted them again and they said that the case is closed since the refund has been issued. However, I never received my refund in full. I have tried contacting them multiple times but they started ignoring me.
Be careful people when staying at this hotel because I got robbed prior to my arrival to the hotel. I am so glad I didn't stay at this hotel. It could have been a lot worse if I did.
