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Hôtel Québec Inn | Aéroport de Québec

Hôtel Québec Inn | Aéroport de Québec

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3.9 Google Review
7175 Boulevard Wilfrid-Hamel, Québec, Québec, G2G 1B6, Canada
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Refresh Reviews 3.9


Jul 5, 2018
The overall experience was fine, but I was a bit disappointed that the room didn't have a refrigerator. We had our 9month old daughter with us and had to go to the convenience store to get ice for her food to stay fresh! Other than that it was nice, we stayed for a single night so we didn't get the chance to do much. But I looked around and it seemed like a great place, probably gonna try it again sometime.

Jul 24, 2018
Je ne suis pas du style à critiquer La propreté était totalement affreuse. Poil dans le lit, pansement ensanglanté sur le bain que l'on a laissé là et le lendemain il y était toujours. Nous avons appelé le manager et il s'est excusé, mais n'a envoyé personne pour régler (nettoyer). Au resto le poulet goûtait le vieux poulet et on a fait changer pour un autre plat et nous avons même pas été crédité pour le poulet. Au déjeuner on a demandé des tomates au lieu des fruits, on nous a pas apporté de patates. Donc la dame nous a dit pas de problèmes on vous en apportent... On nous les a chargé même si c'était son erreur. La piscine avait un cerne de crasse comme j'ai jamais vu de toute ma vie et une couche de gras luisait sur la surface de l'eau. Les gens étaient gentil, mais c'est claire qu'ils ne savent pas gérer un hôtel.

Jul 15, 2018
The beautiful setting in the atrium was magnificent. The room was nicely decorated and very comfortable. Staff were courteous and helpful.

Jun 26, 2018
Room was old, worn and dated. There was mold growing on the bathroom wall paper. Definitely some grit between the sheets. FYI: this is what I would call a motel with outside access to the room. Why then 3 stars? It's cheap, and I didn't try any of the amenities (spa, pool, restaurant, etc.). Could be worth it, but do expect to pay for coffee in the morning as they don't provide it otherwise.

Jul 24, 2018
We've been here several times starting in 2014. We enjoyed staying here and appreciated the decor etc. Unfortunately every time we came back we were less and less enthralled with the site. This time its deffinite. We're not comming back! First off when we booked, we booked using a group rate. So per night, 3 adults we were charged $175 + taxes for a regular 2 bed room. I realise i agreed to pay that amount but after thinking about it, it was definitely not worth what were given for a room. Our room was in the older section. When we got into our room it reeked of humidity. (Carpets are humidity and odour magnets not to mention so 1980's). The vacuum had not been past, the tables were sticky, the windows were dirty and there was hair in the bathtub. I called front desk and they quickly sent a supervisor to check the quality of housekeeping and he called in the gent responsible for cleaning our room. This leads to question where is supervision before the customer arrives? He proceeded to redo the cleaning but went about it so half-assed that it really didn't show housekeeping had passed twice. I asked front desk if we could transfered rooms but the only availability was a another room in our same old section. Seeing how things were taken care of, we told them nevermind, we'll finish cleaning the room ourselves. Front desk apologised and offered coupons for the restaurant. I mentioned the coupons were irrelevant. I wasn't hungry but just wanted a clean room. We stayed 3 nights in this room. The room was very humid and smelled as such that even the a/c wouldn't help. Friends in 3 other rooms had similar stories. The pool was like our room. Neglected! It was not clean and the inner walls of the pool had an accumulation of grime. Today money is god. Bleed the customer for as much as you can and at the same time cut back on basic maintenance. This might seem like good economic policy, but it is ussually short lived as your client base dries up bringing their business to more professional establishments. In the end we were totally dissapointed with this hotel. The place has potential but has been neglected. Unfortunately we'll be taking our business elsewhere in the future.

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