Fort Berens Estate Winery Ltd

Fabulous wines- locally grown and produced. Lovely variety of lunch items to consume out on the patio. A favorite place!

I bought my boyfriend and my friend yesterday to visit this winery which we drove two hours from whistler to visit. I have been here once before and enjoy my experience that time, however this time was a different story! I was very embarrassed on how one of your staff members treated us and that I had recommend this spot of us to visit. When we arrived to your winery we were greeted right away and asked if we were coming for food and a wine tasting which we said yes to both and even had looked at the menu and talked about what we wanted. The lady helped us with the tasting but took a while since she was the only one out front and seemed to be a little overwhelmed. Once the tasting was finished we said that we would each like a glass of wine while we eat and later we were going to purchase 4 bottles of wine. At that point we were told the kitchen closed at 4:00pm which was not stated when we said yes we wanted food or we would have eaten first (it was also 4:00pm on the dot). The women apologized to us and even went out of her way to ask the chef if she would make us something because it was miscommunication. The chef agreed and we were greatful for that. We were told that we had to order the 3 glasses of wine outside on the patio from the waitress out there. As soon as we even stepped foot on the patio the waitress outside said “the patio is closed for the night” I explained to her what happened and said the chef agreed to make us one dish. She stated “we were discussing that but no one had talked to me about it” she then looked down at her phone and continued to text but within 10 seconds said again “that would mean I would have to serve you! I’m going to go inside and talk to them”. At this point I had enough and told her “it’s ok you stay where you are and I will cancel the order myself” because clearly this women was busy and couldn’t be bothered. I went inside said thank you to the chef again for willing to make us food but we had to cancel because the women outside was one of the rudest waitress I have ever had to incounter. Like I said we work in the industry as well and I would never have said that to any customer! I was pretty shocked by the lack of respect and professionalism that I will not ever come back or recommend your winery to anyone and I believe retraining of staff should be looked at. You can take this either way but I thought the owners should know because this is not how you run a business but it is how you get rid of customers fast.

Excellent service and great wine. Very reasonable prices especially if you join the wine club. I can't believe I'm going to get wine delivered to my door LOL☺Now thats style.

Very cute spot!!! Wines are just wonderful....morish even. This will become a spot to come to again and again!!!

Very good lunch with a small glass of wine. Picked up merlot after sampling. Thanks Fort Berens.