A-1 Locksmith - Fort Worth

I called A-1 because they were second on the Google list I pulled up. I recognized the name and felt comfortable calling them. My mother locked her keys in the house and we had no way to get in. The weather was rainy and pretty cool. The man who answered the phone took her name and address and said he would send someone right away. And he did. The gentleman who came out had the door opened in about 3 mins. When I asked him how much I owed him, he said he had to call and find out. So he called someone, but I didn't hear their conversation because I sat down in the car to get out of the rain. Then he comes to my car door and tells me that I owe him $92 and some change. I repeated back to him questionably, $92?!!! He said yes. Then he addled that, "All lockouts are $85.00 plus tax. Didn't they tell you that on the phone?" I replied, "No he didn't, because I would have told him never mind". So here we are, locked out in the rain and cool air, and I had to pay close to $100 to get my mom in her house. It would have been cheaper to just kick the darn door in and then repair the doorway. I used to own a Locksmith shop on the south side of Ft. Worth. If I had had some tools, I could have picked the lock. But there is no way in Hell that I would have charged 2 senior citizens, one of which, has dementia, that much to do 3 minutes worth of work. They are royally screwing people around at those prices. When I called them back to speak to the manager, about 4:25 PM, I was told she was gone for the day. What if I hadn't been able to pay that much money? And why wasn't I told how much it would cost from the beginning? They don't ever have to worry about me using them again! Nor anybody that I know. I'm going to spread the word not to use them! And on top of all that, the locksmith who came out said he would send me a receipt via email. All I got was a "Thank you for using A-1 Locksmith".

This is by far the worst locksmith company I've ever had the displeasure of dealing with. I called them at 9:30 this morning to ask them to cut a new key for my car. I asked about what time the technician would get there and was told 30 minutes. I go to my car to wait, at 11, one hour late, I called to ask about an estimated time of arrival and was told that the technician wouldn't get there until 12:30. I didn't think too much into it. I'm a patient person. It is now 1 o'clock in the afternoon and I am still waiting for the technician to even show up. No one As been in contact with me about any delays. I will never use this company again and unless you have an entire day to throw away waiting I suggest you don't either.

Nick was polite, professional, courteous & hard-working. I was very pleased with his work and would definitely use A-1 again and recommend to others.

They are a life saver they came and opened my car and the prize is unbeatable.really fast response too! The best.

Absolutely the best locksmiths EVER! I walked in way to close to closing time and they hooked me up! Thank you guys! Excellent customer service and a great price!