Well, although it took a little longer than I thought it would. When I was done, I was able to order 2 preliminary key copies for only $19.99/ea., scheduled to arrive by 6/23. Overall, I'd give the entire experience an 8 out of 10. The best part is the $19.99 price for a mechanical, door-opening only, non-chipped key-copy.(assuming the copies actually work once I get them in a few days?) The handful of locksmith's & key-copy machines that I had checked with over the last few years had all quoted me a price north of $150. Granted, they were all the more advanced, chipped & programmed key copies that also were able to start the ignition & came with a programmed clicker for my 1998 Mercedes-Benz ML320. However, those were the only type of copies offered from those companies at the time, as apparently none of them had the capability or good-sense to offer a mechanical, door-opening, non-ignition starting copy option as well. But even your guys advanced, programmed & chipped copies for my car only run $89/ea., which is also still a good $60 below the best quote I'd come across yet. Now, if it were just for these killer prices, that score would've been a 10+ out of 10, no doubt! However, the big problem that kept occurring was that I kept getting differing $ quotes for 2 duplicate, mechanical-only key-copies. The first time I held my key in the slot with the teeth facing up as directed, it quoted me $19.99+tax for a basic, mechanical-only copy, saying it will arrive in 2 business days. However, the actual estimated delivery-date isn't until 5 business days from today. So that discrepancy in the delivery window is a little disconcerting. But the main irritation with the experience was that I kept getting different & seemingly random price quotes that inexplicably went from $19.99 + tax on my 1st try to $89 after that!?! From the 2nd attempt through what was my 11th attempt at holding the original key in the slot for scanning, it instead quoted me the $89 price for the advanced chipped & programmed key-copy only, with no other basic, mechanical-only copy options to choose from. In my key's design, the right side of the key's teeth face upwards & the left side's teeth face downward. So, needless to say, I also tried flipping the key over & trying the scan the other way, but it didn't seem to matter, as I continued to get the $89 advanced-copy option only. After getting frustrated, I took a little break & checked the cost for a copy of several other keys. But In-between getting those quotes, I continued to try to get the same $19.99 basic, mechanical-only copy price again for my 2nd & final ML320 key-copy by trying to hold the key in the slot in slightly different angles &/or varying heights within the slot. But when it was all just about said & done, my patience was completely worn thin after getting that same damn $89 advanced-copy-only option a total of 11 times within a half-hour window! So after getting a quote for a 3rd & final different key, I was just about to head home, irritated & exhausted. But after devoting all this unexpected extra time on this task, I figured before leaving, I might as well do 1 quick last check. And lo & behold, even though I held the key in the slot in what felt like the exact same position that I had many times prior, for some reason, the key gods must've been shining down upon me & feeling a lil sorry for me, or something ;-), because on my 12th & what was most-definitely going to be my final attempt, for some totally unknown reason, it finally gave me the same $19.99 basic, mechanical-only key copy option that was offered waaay back on the 1st time around! I still have no idea why, but yes, I did eventually leave as a happy & satisfied customer nonetheless. Hopefully your system engineers can fix this apparent glitch as soon as possible though, as I'd imagine $ quote consistency being added to your already outstanding prices would result in happier customers & more business. Overall, I'd definitely say thumbs up though. Keep it up!
Sincerely,
Ryan from Sacramento
Shawn Brummund
Ryan Van Tassel
Amy Hopkins
Ann Mitchell
