Southington Security Services

I called the day before we closed on our new house to see if someone could come out and change the locks. Gil was not only able to come out he allowed my son, who mechanically inclined, to help him. Gil also made several recommendations for our house and welcomed us to town. Wonderful company!

I had some custom keys that I needed cut. However, big box store refused to touch the keys. Southington security was more than happy to cut the keys for me.

Ordered 2 Brown safes, had them shipped here for install per Brown as a suggested installer. Described at great length the scope of work with the owner. He knew how many stair steps, the dimensions of the landing, and the weight of the safe. I signed the damage waiver, resting assured that I was in good hands and for $1500 for an installation I should be. The owner told me they would disassemble the safe, removing the door to reduce the weight and strain on my brand new cherry staircase. The installers arrived, bikers with tattoos, smoking cigarettes outside my house and leaving butts all over the place. They got the safe into my foyer up the cement front steps and when I asked if they were going to remove the door as I was told, they said they didn't have the correct equipment. Next thing I knew the door was off, chipping the paint off my $3000 safe and denting the door and floor as well as bending the corner of the door over. They proceeded up the stairs creaking groneing and slipping with their moterized stair creeper luckily not ripping the nosing off the steps. Scuffing all the paint off my freshly painted walls leaving sweaty stains on the walls. They proceeded to place the safe and bolt it down in place using only 3 out of 4 bolts and not tightening them down so the safe rocks when you open the nearly 600lb door. They also dented my wood floors in my closet where it was installed by rocking the door up on the now folded over corner to maneuver it into place. Once I saw the damage to the safe, I asked if they wanted to remove it now or later? They exited my home without any instruction and leaving the bolts In the "locked" position which I accidentally closed while taking pictures of the damage, further damaging the safe. I assumed they went outside to call their boss and put me in contact with him. Instead they just left. Abandoning me with a new damaged 1800lb safe on my second floor of my home. The safe manufacturer sent paint to try and repair the damage on the safe, I mistakenly let them back in my home to try and correct the damage they did, boasting they also refurbish safes and we won't ever notice the damage. They proceeded to blob paint and filler on the damage making it more noticeable! I could have done better with a rattle can. They will probably comment on this saying I took months to pay them for their botched work, and that they did me a favor by reducing my fees, and storing my second safe which I didn't dare have them install! Run don't walk away from this place! I hope Brown safe doesn't refer them anymore work.

Great service

Excellent service & knowledge