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C I S Construction Install Services LLC

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Cumming, Georgia, 30040, United States

(770) 557-0654 www.cisofatlanta.com

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Jacob Naviaux

Feb 15, 2018

I hired this company to do a junk removal and re-key of a property I purchased. They did a good job finishing on time and completing in full. I was never invoiced until about 4 months after the job took place. I told the rep I would prefer to pay by card and she followed up saying another rep would email me the invoice to pay electronically. Again, never received the invoice. Then a few months later (now around month 10), I reached out with a new job. They replied saying I still had an outstanding unpaid invoice so I immediately picked up the phone to speak with a live person, I paid by card over the phone. I then followed up to ask about the new job, and they said they would not work with me any longer because I had an outstanding unpaid invoice for over 6 months. I sent an email explaining the time line...never received a response. I called a rep to get an explanation and the only answer I got was, "The owner Nick is pretty pissed about the long outstanding invoice. I explained the timeline was an accurate representation but he still doesn't think we are in the wrong." Long story short, FIND ANOTHER COMPANY that will own up to their mistakes. This company's billing/invoicing dept is a joke as well as the ownership it seems.

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