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Matteson Locksmith Service

Matteson Locksmith Service

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112 Town Center Rd #15, Matteson, Illinois, 60443, United States
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Jul 24, 2018
Locksmith was 30 minutes late when he got to me he was very combative and sarcastic for no reason . After an hour and a half of trying he told us it was nothing he could do and that my ignition was damaged . I was charge $30 for a service fee plus an extra $20 for a “cancellation fee” . The “locksmith “ said that because he wasnt able to preform the job he had to charge me the extra “$20”. This raised a red flag but anyways I called the company and theh said I wasn’t supposed to be charged the extra “$20” and that they will foward the info to a manager . The tech refused a refund. Went with a legit locksmith and he was able to perform the job in 20 minutes top and said the ignition wasn’t damaged at all. Really disappointed!!! Apparently the “locksmith “broke my key into 4 places in the car outrageous !!

Dec 11, 2017
Notified business for a scheduled service call at 10:00am with a 45 minute window. At 10:45am I returned call to business for follow up on arrival time of technician. Business informed me technician will call me back soon. Called business again at 11:15am for follow up as technician didn't return call. Business informs me technician should be calling soon. At 12:15pm I called business again and was informed they had "NO" technician to perform a service call in my area. I asked why when I gave my address on the initial service call request I wasn't told then that they didn't service the area and not schedule a service time to arrive? The lady said sorry sir and no other explanation. I asked what kind of business is this? Their reply was a "legitimate" one!! Wow good luck everyone! Heads up!!!

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