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American Lock and Key, LLC

American Lock and Key, LLC

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4.8 Google Review
213 W Wesley St #Ste 108, Wheaton, Illinois, 60187, United States
(630) 784-7117 americanlockil.com
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Dec 20, 2017
Called Anthony at 8:00pm on a Thursday night in a complete panic. I needed my safe open as soon as possible (passport) and he answered right away and met me at his office in ten minutes. GREAT price and only took him five minutes. Very nice guy and great service. Would absolutely go again.

Apr 4, 2018
Anthony helped me when I got locked out of my new home. He set my expectations correctly and offered some good advice. I appreciate the prompt service and reasonable cost.

Nov 15, 2017
I moved into a new house and wanted to have the locks changed, a relatively simple and straightforward job. I did an internet search for locksmiths in the area and American Lock and Key popped up. I called the number and spoke with Anthony, the owner, who quoted me a price that was in line with what I had paid in the past for similar services. As the price quoted verbally was reasonable, and Anthony was available on the same day, I went with his company to do the work. After coming out initially, the project was delayed since Anthony only had one of the two locks he needed in his truck, so he had to come back a second day. Everything went fine until the job wrapped up and Anthony presented me with a bill that was over $400 MORE than his verbal quote. Listed out were various miscellaneous fees, charges, and extras. My wife and I were shocked at the cost as it was far more than we had paid in the past for the same services, and far more than his verbal quote. When I raised my concerns with Anthony, he basically stated that it cost what it cost and that the extras were because he had to do more work than anticipated. My wife and I were home both times that he was there performing the work, and not once did he inform us that the price was going to be different than his quote. I found this approach to be highly dishonest as he could have let us know at any point before or during the work that the price would be different than the quote, and only after all of the work was done did we find that out. I would not recommend this company. If you do decide to use this company, be sure to get a signed, written quote before any work starts so you don’t experience what I did.

Aug 26, 2017
Mr. Leonardo was truly amazing. Our safe had been locked with the keys inside for a long time and we couldn't get it open. Mr. Leonardo came out to our house super fast and opened the safe even faster! He was friendly and explained everything he was doing every step of the way. He got us back into the safe with awesome techniques and was done within a hour. He really showed off his expertise. Thank you again American Lock and Key, LLC!

Mar 15, 2018
Locked myself out of my car and called this company. Came within 30 minutes and was very quick to open my car! Good, friendly service and highly recommend!

INDUSTRY BLOGS

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