Gonzalo's Towing / Service & Repair

These guys are absolutely wonderful and my husband and I are very grateful to the owner, his wife and the company overall. We were stranded on I55 north with both our phones dead, when they saw us and decided to help. Not only did they stay with us so we can contact our roadside assistance through insurance, they also towed us home safely. Even though our insurance company wanted to make us wait for hours even after waiting on hold already for two hours, they were still kind enough to tow us home because they refused to leave us out there like roadside assistance would have done. We appreciate them so much and highly recommend them to anyone .Thank you guys so much for everything.

The customer service is lacking. We called the shop several times to get updates on our vehicle, the phone calls went to voicemail, and our calls were never returned!!! In order to get updates on our vehicle, we had to call the towing number, which was always answered. The towing guy was very nice and tried to help us by giving us as much info as he could, however, it was incorrect information. Why this is especially frustrating: We are from out of state (CO), driving through Rock Falls because we were visiting family in Illinois. Our car broke down right by Gonzalo's, so we decided to have it fixed there. It was a Sunday, so we spoke to the towing guy only, he gave us instructions for leaving our car and keys there. We called the shop right away on Monday, they answered and said they would look at our car the next day, as they had other cars ahead of us, but we were going to be the first car looked at on Tuesday. We didn't hear from the shop by noon on Tuesday, so we called the shop, no answer, and left a voicemail. After another hour, we called again, no answer. Our call was never returned, so we called the towing guy to see if he knew anything since he answer the phone. He actually knew what the problem was with the vehicle and told us that the shop needed to order a part in order to fix it, but that the ordering window was closed for the day (it was now 4:00 pm) and we would have to wait for the next day to order the part. He said that they would have to order the part the next morning (Wednesday) and they would receive the part the next day and it would be completed on it that day (Thursday). We called the shop one more time that evening and they answered. We placed the order for our part. We had no communication on Wednesday because we knew that the part was being ordered and we were waiting for it to come Thursday morning. We called the shop on Thursday, no answer, left a voicemail. Called again an hour later, no answer. Waited a couple more hours, called again, and they answered. We asked if they were able to work on the car yet, and they said that the part wasn't going to come in until Monday. We told them what the towing guy had told us about when the part would come in. They said, the towing guy shouldn't be telling you when parts are coming in as he doesn't order parts, this was a special order and takes longer than typical orders (but the shop didn't tell us that when we were ordering the part). Despite telling the shop up front at the beginning that we were in a hurry to get back to our home and jobs in CO (we were planning to leave to go back home on Tuesday), they failed to give us information in a timely manner, return our calls, or give us a time estimate of when the vehicle would be ready. Frustrated, we called around to other shops in Davenport area (and hour away, where we were luckily staying with parents) and were able to find a shop that had the part on hand and promised to have it fixed the very next day. If the shop had called us in a timely manner on Tuesday after looking at the vehicle, and gave us the time estimate of when the part would arrive and the vehicle would be fixed, we could have taken the care elsewhere immediately, instead of waiting around for days with no information. VERY displeased with the customer service and would never recommend this shop to anyone.

Wonderful service! Towing came quick and the car was diagnosed within a short period of time. The owner was very polite and accommodating. I would recommend them to anyone. 👍👍👍👍

The worst worst worst company I have ever dealt with. The customer service is beyond awful. We were charged $245 to have our vehicle towed 4 miles! 4 miles! They didn’t tell us until our car was dropped off that they charged us an extra $100 for “special equipment” because our vehicle was all wheel drive and their own flatbed truck was out of town. We were never told the charges in advance and when I asked why I was told that they don’t have the time to explain charges like that, so deal with it. The dispatcher is the rudest person I have ever talked to and when I asked to speak to the owner he told me that he is never in and it would be impossible to talk to him. Then when I asked for the owners name he told me they won’t give out special information. The dispatcher told me if I don’t like the way he runs his company then I can just deal with it and hung up on me. $245 for 4 miles!! Outrageous!

Last week Gonzalo came out and helped get my car jump started. My car was being difficult and it took about 45 minutes and two boosters hooked up to the jumper cables. It was very cold out as well. Gonzalo was very patient, kind, helpful, and was determined to get my car started. I highly recommend Gonzalo's Towing services. Thank you so much for the help!