Northwest Towing & Recovery

Needed a jump and the driver came fast than I thought. Also cost less than I thought. I thought it would be $55 but it was $45. It would have been nice to get a quote over the phone but I'm happy that it was all over so quickly.

Please do yourself a favor and NEVER hire this company.I should have consider all other "1 star" reviews, before I called this number. Just one star, is way too much for this company. I want to advise other potential customer (victims) to avoid this unpleasant situation. I called NW Towing and inquire about towing a truck and empty trailer for 35 miles. Hailey said $585, stating that they have a driver ready to hit the road. Based on the availability I agreed to hire them. In order to send a driver Hailey requested credit card info (just to have it on the file) , which raised a red flag. She insisted that this is the standard procedure, I provided it. After a while, seeing that the towing truck doesn't show up as promised, I called back again. This time Hailey was "not available" anymore, but Dawn offer to help; she said that the driver was on his way to pick up my truck, but the police called them and asked them to remove a wreck from the Interstate, and that was their priority now. I could wait for someone else to be available. Another hour went by and supposedly, another driver headed toward our truck. This time would have taken 40-45 min. After other hour and a half I called back again and Dawn said that it would take between half an hour and an hour to get to the place. It was clear to me that if they didn't do it within 4 hours, they would keep lying to me; at this point, I decided to stop this charade. I asked them to cancel the order since they didn't keep the the word. They agreed but they would charge $250 for doing nothing. When I called my bank to stop the payment, I surprisingly found out that they charged the card way ahead of me canceling the service. Once they got the card info, they charged it. Because of all this delay, I had to pay another company extra charge for getting the service "after hours". If this company wouldn't lie to me, I would have had another company doing the service. They made me missing an appointment at the service repair shop, wasting a full day and paying extra charges on top; they kept promising me that someone is heading towards me, but never showed up. For this only, they charged $250. I am wondering if this company exists for real, do they provide towing services, or they make money only of charging "service fees" for doing nothing.

I was in a car accident and needed my car towed. The bill was a bit pricey so I asked if it would be possible to pay part that day and part the next week. They were able to work with me and I paid what I could today and they handled the rest! They were also very nice when I had mentioned I had things I needed to grab out of the vehicle and someone took me back there within 10 minutes!

Charged me 3x for 2 service calls. Nothing but a bunch of crooks in my opinion

I would give them a big, fat ZERO stars if it were possible. They charge WAY TOO MUCH, and expected us to drive it from their back lot to their front lot with 2 flat tires. And when I asked how much it would be to tow it from the back to the front, they wanted an additional $55. Seriously? I guess $370 for the 4 mile tow wasn’t enough for them... 😒