Bob's Master Safe & Lock Service

Getting quotes on a 2nd key fob for auto; 3 other companies all soft on price and range was enormous! Straight forward, explicit as to what was included and to the amount of time needed.

I walked in to this location (off Madison) with 1.5 keys for two different locks. Yes, half a key. It had luckily been broken off at a decent spot during my last move. Bonus? The snapped off part was unable to be located by the movers. Also, I’ve never needed a key service like this before so I looked only to read reviews on who to go. Even after extracting the broken off part, I wasn’t sure who would even cut me a copy. So I rolled the dice. I first went to Home Depot. I’ve made keys there before and it was a lot closer than my local ACE store. However, the machine failed to even recognize the fully intact key. Flipped it around, tried a few things and nothing. The employee highly recommended Bob’s. He said he sends everyone over there and talked about it being a family run business who knew their stuff. So I figured why not! When you get there go towards the back behind the house. That’s is where the shop is located. There were three gentlemen who were very friendly and greeted you promptly. Most of the time they could spend a few seconds looking at it and they knew what type it was. While I was waiting on the half key troublemaker, another lady walked in who said someone from Lowe’s recommended to come here as well. She’s was in an out in no time with an “un-copiable” in no time! The two others guys (after helping customers) are fluent in sarcasm as well and could hold a funny conversation while the other gentlemen diligently worked on the half key. They keys that I personally saw that were cut were charged $3.50 per key. Even with the trouble piece I wasn’t there any longer than 10 minutes. They have a return policy of 15 days to test the key(s) and if you return with the receipt they will make it right. I went home right away and all the keys worked! I was ecstatic and plan to go back for any other lock-related services I may need in the future. I overheard that they charge a flat rate when coming to you and had several marked vehicles for such an occasion. So, lesson is when Home Depot and Lowe’s from two different areas both recommend Bob’s, you know they have a great reputation! I can confirm with my experience that it is a well deserved one. Pro-tip: on the lock itself, it has a three digit number on it which they can use to help the key faster when it isn’t obvious (like mine were).

Just called to see if they would program my key fobs, was told they only program the ones they sale. Very disappointing, I use to love this place when I worked them years ago with all the Indy Lube stores. Oh well, will never call on them again.

I had a courier service break off a key in one of my puck locks on my work van. I was very bummed and nervous the service would not be able to be completed because the key was in the lock deep! However, even though I arrived with only fifteen minutes until closing the employee at Bob’s Lock (didn’t catch her name) was able to work diligently in 30° weather and remove the key from the lock!! I was very impressed! I would have given up, but she stuck with it and the rate was more than reasonable!! Only $5!! I will definitely call Bob’s Lock going forward when I need Lock service of any kind!!

Prompt, punctual and professional. Had two locks re-keyed in under 20 minutes. Highly recommend.