Brian's Lock & Key

I needed a set of keys that I only had a number for. They made me a new set on March 5, 2018. They worked 👌 I really needed the keys for my personal passport and legal items. Thank you so much. I was in Blacksburg, Virginia but live in Tulsa, Oklahoma. I still have not found the original set of keys... Your awesome and a TEN star business.

First let me say Brian’s Lock & Key has a good and convenient service, their manager is great and very patient. The service fee is very regular. However, I was very upset with the one of the worker’s attitude. When he processed my payment, he has a disconnection and he was telling his manager my credit card number and security number outside in the public. I warned him DO NOT talk to his manager about my credit card information in outdoors, and I WANT HIM TO SPEAK TO HIS MANAGER ABOUT THE CREDIT CARD INFORMATION IN HIS VAN WITH THE VAN’s DOOR BEING CLOSRD, because people will overhear if he reveal my credit card information outdoors by speaking on the phone. However, he didn’t let me finish and then he just revealed my credit card information OUTDOORS without my approval. When I warned him don’t repeat that next time, he was acting like douchebag and speak to me with stupidity such that “ I don’t think there are people in the house.” What a stupid logic here, I don’t know how is he going to know if my neighborhood is not in their home when he is not the house owner. MY POINT IS THAT HE ABSOLUTELY DOES NOT KNOW IF THERE ARE PEOPLE IN THE HOUSE, BECAUSE HE IS NOT THE OWNER OF THE HOUSE. What he did was insulting my IQ upon customer’s confidentiality. This is not only an action of impoliteness to customer. However, revealing customer’s credit card information IN THE PUBLIC without customer’s approval may be a violation of customer’s privacy, which is my credit card information here. I have called Brian’s Lock & Key’s manager about this issue and the manager is great and very understanding with my frustration. The manager said she will take care of that, and I am glad she say that. However, I am still writing this review because I am not sure if things happened to me today is a one-time incident, of some other customer’s have experienced similar things like this in the past, and I want to use this review to encourage customers to also protect their own confidentiality like seriously. Overall, thank you manager for being nice to me and please take care of this case. Even though there may be a chance no one heard my credit card information, still, you never know.

Great guys but kind of expensive keys but ots ok I still give them my business

We had the locks re-keyed at New River computing. Fast, professional, and now all of our keys work in the locks! Thanks!

Vwry nice service famoso for the Blue truck