Central Lock Security

This is a long review. I apologise.. I hate long reviews too, I hate bad service and arrogance , so it's necessary in this case to prove my point to the owner that , it's a big world, he's not very smart, and very insignificant.. Here is my story..I'm from out of town and had a very common, simple lock that needed a key made for it . It was for a relatives' home I was visiting..It's a 5 min job... " CC lock, 3 keys total." ( Locksmith jargon) They wrote the order, got my name.. ph,#..I mentioned it needed to be picked open, I didn't have a key. Got a demeaning look like," how dare a common person mention the word Pick to a locksmith!" .Then I got the ,"Can you come back we are real busy" line..(.not another car in the lot, or customer in the store, but whatever..). said they would have it done in an hour..... Left and returned after an hour... Sat and waited.. and waited... So, this shouldn't be a big deal.. but I spent 25 years in the locksmith world.. In a large city... This mom and pop shop is a very typical.. very novice non evolving store... 3 inexperienced kids running around , 1 kid working and a arrogant owner with attitude... So , to confirm my past tenure as a person that taught customer service along with sales and technical services, with an extensive hardware and locksmithing background, here is a little residential hardware lingo.. The owner and employees of Central Lock should understand, but probably don't.. The lock I had can't be easily replaced . Otherwise I'd have to cross drill and edge drill, over the existing 1 5/8" x 7/8" bores on a 50 year old wood door to install a new lockset requiring a 2 1/8" x 1 " re drilling of the door .. I brought in a Weiser A500 T ( that gives you the series of lock, function, style, and backset) in US3 or ANSI 605 finish , whatever you prefer, vintage 1968 residential keyed lockset. Falcon "E" key section.. could of been a Falcon lock, but it didn't matter , sister companies at the time, . .The lock had never been lubed, had a broken return spring , and I took it in with the 2 connecting post screws , so they wouldn't be lost , ( try to find a special screw from 1968.). Got it back with a broken return spring, just as dirty as I brought it in, no connecting screws and 2 Large Bow keys... Excellent Customer Service! And It was the owner! He made the 3rd key with a different key bow..really? The owner can't match 3 keys ? Begrudgeingly got my connecting screws back after I asked for them... He never mentioned the broken spring..even tho they probably didn't have the part, new or used. Never said" sorry it took so long".. never took the time to clean the lock while it was being serviced.. It's a dying trade anyway.. there used to be blacksmiths once upon a time.... 8 hour training seminar diplomas mounted all over the store don't mean anything to anyone other than another locksmith..it doesn't matter how talented you think you are... Having a business with no vision, that holds on to the past with bad customer service, arrogance , and incompetent employees..it won't be long . The demise is inevitable... won't be back unless it's a last resort..

Great locksmiths organized facility, anytime I take a lock or key to be made they are very prompt about getting it done very educated in what the lock may need, and they usually have all the parts in stock to fix it.

Because they did really fast to make key for car

Quick, accurate, always take care of my lock issues, best place in town.

Good people who know their stuff. Good value.