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Brighton Locksmith and Hardware

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4.8 Google Review

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383 Washington St, Boston, Massachusetts, 02135, United States

(617) 254-1101 www.brightonlockshop.com

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Refresh Reviews 4.8

Rachel Javorsek

Mar 29, 2018

I locked my key fob in my car and contacted them to assist me. The whole experience was beyond exceptional! He showed up within 10 minutes of my call and got the car opened on the first try (I had called AAA the night before when it first happened and after they tried multiple times I cancelled them because my car alarm of course went off the whole time he was trying). After getting the car open he asked how/why I locked myself out with the key fob and I mentioned the battery was dead. He immediately said if I followed him to his shop he would replace the battery. Since I am from out of town and here visiting friends this was very helpful. We went to his shop where he replaced my battery, gave me a spare, showed me how to open the fob so I didn't break it if changing the battery in the future, and lastly verified it worked again on my car. He was so kind and helpful and embodied what amazing customer service is. He made my day, not just because he unlocked my car, but because he accomplished it quickly and went above and beyond to help me to keep it from happening again by replacing my battery. I can't say thank-you enough!

Vincent Cho

Apr 25, 2018

My co-worker and I have been here a few times altogether. Brian is super helpful and courteous! If there is a sign on the door saying "Be right back," it means he is helping someone test out their automotive key. Apparently, it involves bringing a little computer and lots of jiggling of the old and new key.

Mohamed Hassan

Jul 8, 2018

Awesome service, called on a Sunday, they came in 30 mins and opened my storage. Highly recommended.

Amy Bilodeau

Apr 25, 2018

Went in today to get some key copies and couldn't be happier with the service. I ordered 6 keys for a great price and I was in and out in minutes. Service was great and would recommend this local shop to everyone.

Christopher D

Mar 22, 2018

They work hard to retain your business. The shop owners are very friendly people and hard working. The only draw back as with most hardwares stores on main streets is the parking. For this small of a store they have a larger breadth of items than you might think. They are very helpful, and willing to go the extra mile to see to it, that you have what you need.

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