Genesis Town and Country

( Update: The store manager did called me and apologized for the way I was treated in the store and told me I would get store credit for the camera. So I went from two stars to four stars. Can’t give 5 stars just because of how poorly I was treated and how much of my time was waisted by the other employees but do appreciate the manger making things right.) I bought a deer camera here. I programmed it and set it up. It didn’t work. I tried for two weeks and could not get it to work. Ok, no problem, I have the receipt, I’ll just return it. Nope! When I went to return it they said they don’t take returns unless you have the original packaging. I said, “I’ve been fussing with this thing for two weeks to get it to work, I don’t have the packaging but I have a receipt.” I asked if I could at least get store credit. Nope! Now I am stuck with this thing because of the simple act of throwing the wrapping away. This is the most backward, small town, off the grid return policy I’ve seen in a long time. Something I’ve seen in third-world countries or Flea Markets but not at an established retailer. The lady that was working with me rudely told me, “You don’t need to shop there if I don’t like our policies.” I finally said, “I’m leaving my name and number, please have the main manager call me when he returns.” That was two weeks ago. I guess when you are the only option in a small town you can treat customers poorly and it won’t affect business. If a real retailer with modern policies and a customer service protocol moves into town this backward store is going to start losing customer. The most backward thing is, I was in there all week buying stuff for the lot I just bought in town. I must have spent almost $300. The same people saw me come and go and buy stuff all week. But they didn’t hesitate for a second to lose me as a customer. Bad, Bad customer service and retention. Just so backward. I’m giving two stars because there was one nice young guy there that helped me once. Otherwise one star.

They usually have whatever I need, and at prices close to or comparable with the big box stores. Saves me time not having to drive to Shakopee.

I can't believe a hardware store is not open before 8 A.M. otherwise great staff.

It's a place that sells hardware and feed for your pets

I love coming to this store! The staff are so helpful and informative. They carry all sorts of different products and items. Prices are medium to high but you get what you pay for!