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Floyd Total Security

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3.6 Google Review

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9036 Grand Ave S, Bloomington, Minnesota, 55420, United States

(952) 881-5625 www.floydtotalsecurity.com/?utm_source=local&utm_medium=organic&utm_campaign=gmb

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Refresh Reviews 3.6

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Jun 4, 2018

Great company unless there's a problem My experience matches the reviews below--customer service and install when ordering is great and friendly but not much in terms of standing behind work. We had a sensor go bad. First, the system doesn't have any sort of diagnostics to check that it's working--we had to discover the fault ourselves, so so much for peace of mind. Second, they only warranty for a year--given what they charge and that they pick the equipment they install, a longer warranty seems in order. Finally, they won't even quote a specific price for fixing it (although helpfully they do say their techs have "lots of experience replacing defective sensors--see above on warranty). With the follow-up service, you may as well go with self-install.

Anthony Englund

May 1, 2018

Floyd Total Security knows how to protect my home and family. I trust them 100% and look forward to using them as we change our residence soon. Great company.

Tom Austin

Oct 23, 2017

Russ, Dale, and AJ are fantastic. Russ is one of the most customer-service oriented sales reps I've seen (and I've worked with a lot); he's a great listener and extremely responsive. Dale and AJ were also impressive with their professionalism and can-do attitude during installation and set-up. Definitely made a great choice in going with Floyd Security for my security-perimeter cameras.

Michael Mastous

Aug 27, 2017

The monitoring seemed good and responsive overall during the several years we did business with them. Our main problem was with how they handled their faulty installation practices. We had a new sliding glass door installed in our living room over the spring and the technician who was out to reinstall the sensor on the new door placed it in a location where there was some additional pressure on the plastic. The sensor broke at 1 am several months after the installation and we asked Floyd to send a technician out to repair it. The technician blamed us for the failure even though we had not touched the door or sensor after it was installed and Floyd refused to wave a second 100 dollar service fee where they reused the same sensor that broke and applied some cheap double sided tape to the door/sensor instead of using a new sensor. The job was done very sloppily. Floyd was more concerned about their additional service fee than retaining our business in talking with the customer service representatives. I would recommend one of the many other responsive and local security monitoring companies over Floyd as I feel Floyd does not have their customers best interests in mind.

Sebastian Paynebaker

May 24, 2018

Frank knows how to do it right. He was done within an hour and got the security system fixed.

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