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Bob Fraser Master Locksmiths

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3.2 Google Review

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129 Watchung Ave, Montclair, New Jersey, 07043, United States

(973) 746-4050 bob-fraser.com

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Gerry Gallagher

Jun 23, 2018

Really creepy. Really deceitful. It started out well. The saleslady helped me find the custom hardware that I needed for an old door. She offered to have the install tech come to my house to verify that it was the right hardware because it was high priced hardware. The tech knew his stuff, and found the right lockset to fit. I almost fainted when he wrote up the price. Insanely expensive. About four times the price of the best hardware at Home Depot. The tech said he'd waive the $250 install fee (still insanely expensive). I wanted to support a local business, so I paid the invoice that he wrote up. When the tech showed up with the hardware (a week late), he did a good job installing it. Then, he gives me another invoice for $250 plus tax for a total of $271!!! I reminded him that he waived the install fee. He tells me he waived the $250 fee for SHOWING UP to LOOK at the door! I couldn't believe what he was saying. I paid the money just to get him to leave. Here's the creepy part: The guy wouldn't leave. He just stood there staring at me after I paid. I told him five times in very clear terms that he needed to leave my house immediately. He just stood there staring at me like a serial killer. I'm 6'4" and 200 lbs. Its really unnerving to have someone half your size just stand in your living room staring at you after they've extorted $271 from you. I had to throw his folder out the door and threaten to call the police to get him to leave. And this is a guy who has a key to my house!!! I strongly caution anyone in the neighborhood from doing business with Bob Fraser Locksmiths. Don't let them into your home. In response to your slander about me assaulting your technician: Spend more time providing accurate and truthful proposals and you won't need to spend so much time cleaning up your online reputation.

Willie Vayianos

Jul 12, 2018

Fast and efficient. The lady who works there is friendly.

Dennis Gilgallon

Jan 27, 2018

Quick and easy. Let's worked perfectly and helped set up the programming of my locks.

Charles Schultz

Nov 16, 2017

Been using them for years. Good service. I had an site call today. Fast and not too expensive.

kuckookustoms

Nov 28, 2017

To Kevin McGregor & Nenad Stojkovski because you are the same person. I was in the shop when she laser cut your key and you started arguing with her about how it looked, for you to say that she was yelling at customer's is a bold face lie! if you are going to lie make sure that her real customer's are not there listening she never even yelled at you when you clearly where looking for a problem I mean who complains about a working key! either you have an agenda or just mentally ill because what you said is a bold face lie. I was there!

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