Brooklyn's Best Locksmith & Hardware

Screw this place. Refused to cut my key because they wanted to upsell me on a whole new key and programming when all I wanted was a cut. I literally live a few blocks from here, but I won't do business with a place that cares about nickel and diming their customers more than keeping one for long term. How can I trust them to do a real job well if they won't do something simple as cut a key for a few bucks?

These workers could not care less about assisting me at all. There are much better hardware stores in the area. Avoid this one...

AVOID AT ALL COSTS! Less than two years after having a cylinder changed by them, they would not take responsibility for the piece of garbage they sold me. Now I need to spend more money changing my cylinder & replacing keys. DO NOT DO BUSINESS WITH! BUNCHA SCUMBAGS

I'm appalled at what just conspired. I called the company to explain that my tenant was just locked out of her apartment and ask if they can come help her. I asked how much this will cost and he said it would be $45 for just showing up and then whatever the cost of the work. I proceeded to ask what that amount could be from what $ to what $. He started saying something about 45 plus 75 depending on what work needed to be done, but when I tried to clarify further he hung up on me. That should have been my red flag. Still, my tenant was locked out and I was desperate. I called back and asked him to pls send someone right away. The locksmith, to his credit, showed up very quickly and realized there was nothing wrong w the door and my tenant simply didn't know how to use one of the locks properly. He called me and explained that everything was fine and in working order and my bill is $163 and change. What?! For driving two blocks and realizing the door isn't broken? I told him I wasn't aware that their minimum is $150 , that I tried to understand the prices on the phone and the dispatcher never told me this. I even said let's be reasonable and come up with a reasonable number. He was super arrogant and threatened me telling me what he would do if we didn't pay. I was very respectful and tried to talk to him about this and he wouldn't hear me out and just kept threatening us. My tenant was afraid for her kids and repeatedly told him he was being hostile. It was a truly scary situation. He even told me I should be grateful he didn't come and lie that we have a broken lock and drill it out and charge us $375 plus. Seriously? I should be grateful that a legal company didn't try to scheme me?! Gross. We paid the man, even though he didn't deserve it. Had they been upfront with me I would have booked them and known what to expect or I wouldn't have wasted their time. I just spent the last 30 minutes crying from this awful experience. Absolutely disgusting customer service.

Great value. Quick service