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Thompson Lock & Supply Corp.

Thompson Lock & Supply Corp.

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2.0 Google Review
620 Mamaroneck Ave, Mamaroneck, New York, 10543, United States
(914) 698-8382 thompsonlock.com
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Sep 13, 2018
Worst experience! I had ordered a specific lock for my company's door that needed a specific strike which I emailed to them. I went with Thompson since they provided the lowest price. They provided me with a quote which took them two and a half weeks to do. I had to constantly call them to remind them of the quote that I was waiting for. I finally received a verbal quote and I approved. I was told it would take a week to order everything. We scheduled an electrician, phone company and Thompson to be at our office at the same time for the installation and Thompson was completely unprepared. They ordered the wrong lock and the technician was rude and seemed like he didn't want to even be there. The owner was aware of the situation and said he would order the correct parts. I rescheduled with Tara from their office and the day comes and they didn't show or even call to let me know they weren't going. When I called Tarah she had the nastiest attitude with me for no reason and said that they didn't want to do the work anymore. When I asked her why she said that I hadn't responded to an email (which was not true). She checked her emails and was like "oh, well we're just not going to do the work and I don't want to be involved anymore". I asked to speak to the owner and he was "away". This was such a horrible experience. Just goes to show that the cheapest isn't always the best.

Aug 20, 2018
This place has to be the worst I’ve ever been to. Nasty and in competent. Do not patronize this company. The little man at the counter was horrible. Buyer beware.

Apr 25, 2018
The owner of this company is completely arrogant and his customer service is horrible!! I was quoted a price of 125 dollars on the phone to install a deadbolt and when he came to my residence he said I was quoted the wrong price and he said “I need to get 200 for this” I told him I won’t do that and he turned around and said “I cannot help u” and just turned around and walked out without a word DO NOT USE THIS LOCKSMITH!!!!! Complete animal and completely disgusting buisness practices steer clear of this business!!!

Dec 29, 2017
Haven't used them in plenty of years and I just remembered why. Unorganized, not efficient, not caring, sold me a key they said may or may not work. It didn't and they said no worries only $2.

Oct 16, 2017

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