Dial Locksmith Service Inc

Joseph was my hero of the day! He got the job done like a professional, and was very friendly and trustworthy. Not only did he get me access to my apartment again, he pointed out parts of the door knob that were damaged and should be fully replaced by the building management since I'm renting. I highly recommend his service!

THIS PLACE SUCKS, IF YOU WANT TO GET YELLED AT COME HERE. Came in to buy key duplicates for the office, 8 total. When I went to work the following day 2 of those keys did not fit into the locks. I tried wiggling them, had someone else try them, nothing. They just didn't seem to fit. In the afternoon came back to the store to try to get the problem resolved. What I found instead was what I'm assuming is the owner who took offense at the fact that the keys he gave me did not work. He started arguing with me about the fact that, according to him, I didn't know what I was doing, and that I should go back to the office, wait another day and try "wiggling it a little more". I may not be a hardware expert, but I've used many keys in my life and I can say the keys did not fit. However, instead of being helpful he yelled at me and told me I was stupid. I told him I was not leaving unless he gave me keys that worked, since I paid for them and we need them to make sure sensitive information is not being left out in the open. He gave me such a hard time, I don't know how he's not.out of business yet.

Very personable and friendly! They were quick and fixed my lock with ease.

Excellent and quick service. The guy was at my door within 10mins and was done in less than 10mins. Very nice, courteous and professional people.

FOR SUCKERS ONLY! BEWARE! Called Dial to find out if they could cut and program a duplicate transponder chip key from my Master key and for the cost. Even though the guy in the store makes keys and claims to be a locksmith he told me that all his equipment is on their truck. Of course, the truck never comes back to the store, and so I would need to have they guy on the truck come to me (presumably adding on an unnecessary travel call charge). The man at the store said he didn't know the price, and would need to contact the guy on the truck and would get back to me with a price. In other words, what Dial does is call a mobile locksmith, get a price, arrange an appointment, and then tack on a fee for themselves for making the phone call for you. The dealer charges $145 for the key and the programming complete. As you might imagine, the dealer overcharges, and the cost at every other hardware store/locksmith I called ranged from $75 to $95. Dial called back and quoted a price of $250 (double the cost at the dealer and almost 3 times the cost at other local locksmiths). I thought there must be some mistake, so I told Dial that the dealer only charges $145. Indicating he knew he was trying to simply play me for a sucker, the Dial guy did not offer to check again with the locksmith on the truck. Instead, he tried to con me by claiming, "It's a big job. The computer needs to be taken out of the car and then put back in." COMPLETE NONSENSE!! For a locksmith to program a transponder chip does not even require the car to be present. With the right equipment, all that is needed is the Master key and the VIN number. The locksmith certainly does not need to bring along a mechanic to remove the ECU from the car and then put it back in. I keep wondering what sort of charade these guys would have gone through if I hired them, they arrived, and they needed to make it look like they were taking out the ECU while I watch. If I give Dial the benefit of any doubt, and assume they were not intentionally trying to con me, then I must believe that between the locksmith at the store and the mobile locksmith on the truck they both had no idea how to program a transponder chip key. Transponder chips have been around for 30 years. It is hard to believe any locksmith doesn't know how to program a transponder chip, let alone two out of two locksmiths. Nevertheless, if these two don't know how to do the job, I definitely don't want them anywhere near my car playing around with the ECU. When I told Dial that the dealer only charged $145 for the entire job, his answer was a rude, "So go to the dealer." In other words, if I wasn't a sucker, I could take my business elsewhere. Of course, I went elsewhere and paid $75 for the job. I am concerned, however, for those people who don't shop around and who may simply believe Dial and get ripped off. If 200% to 300% overcharging didn't work often enough, they wouldn't do it. Unfortunately too few people take the time to shop around. It makes me wish NYC had a Consumer Affairs Department with some teeth. It doesn't. The only cure for guys like Dial must come from us -- the customers. LET THE BUYER BEWARE. Avoid Dial. You've been warned.