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Cuyahoga Safe & Lock

Cuyahoga Safe & Lock

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4.3 Google Review
13615 Madison Ave, Lakewood, Ohio, 44107, United States
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Google Reviews

Refresh Reviews 4.3


Jul 28, 2018
Very trust worthy people. I recently purchased a new safe, and after a long month, totally forgot the how to open it. Granted, I still knew the combination, but I could not figure out the turn rotation. Figuring I would have to pay someone come out and simply show me how ignorant I was for a modest fee, I called up and asked what the charge for a house call was. As I braced for a crazy price, the gentlemen on the phone told me it seemed simple enough that he could guide me over the phone, free of charge. Within 2 minutes, I was back in my safe. They could have easily charged me to come out and simply turn the dial a few times and leave, but they instead took outstanding care of a customer remotely. Thanks guys, I'll be sure to visit you for all my other lock needs!!

Apr 12, 2018
I needed re-keying of several locks and installation of a new lock on a rental property I own in Lakewood. I was out-of-state at the time, and was a bit nervous about getting the job done in a timely manner. I called Cuyahoga Safe & Lock and with the help of Bill and Nils got all the work done with simplicity, ease and accuracy, not to mention on time and on budget. This is my go-to locksmith from now on. Highly recommend without hesitation.

Jan 28, 2018
While this company was able to come and install my locks, the customer service is something to be desired. Whoever answers the phone to schedule and handle issues does not understand how to communicate with customers and is very rude. Our deadbolt was installed and after the installer left I began to have difficulty with it. When I called back, there was no offer to come back free of charge just look at it and see what the issue was after spending $135.00 for the service plus the amount of money I spent to purchase my lock from home depot. They immediately assumed the lock I purchased was the problem and that I would have to return it. I ended up going back to Home depot and buying new lock so that we would be able to take the old lock off. Because of how rude the man was on the phone about having to come back out, I had a friend come look at it. My friend was able to figure out that the problem was not the lock at all and that it was how we were using the lock which was different from what the installer showed me and what the book said. To make a long story short, was all they had to do is send someone back to look at it and it wouldn't have taken them any time at all to figure it out as my friend figured it out in less than 15 minutes. I chose this place because it was close by as well therefore it wouldn't have even been out of the way. The only credit I will give to this company is to the nice man who came out to install the lock. However, I will never call this company again for anything else.

Mar 31, 2018
Nils was able to fix my problem and offered great conversation as well. I'll definitely go back next time. Highly recommended!

Mar 9, 2018
Great small business, owner is an awesome person, can't go wrong buying your locks here or utilizing the services offered

INDUSTRY BLOGS

Whisky 101: A Light-hearted Guide to the Water of Life

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Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour, you'll...

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A Whiskey Journey: From Water Source to Distillery

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Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

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The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

#whiskey #smithville

Whiskey, a distilled alcoholic beverage made from fermented grain mash, has a rich and fascinating history that dates back centuries. Its story traverses continents, cultures,...

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Female Bootleggers of Prohibition: Stories of Defiance

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Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

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The Science of H2O: Why Water Matters in Whisky Production

#whiskey #smithville

Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

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Single Malt vs. Blended Whiskey: A Comprehensive Guide

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Whether you are a whiskey connoisseur or a casual enthusiast, understanding the nuanced world of whiskey can be a delightful pursuit. Two terms that often spark curiosity are...

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Bourbon: The Quintessential American Whisky with a Unique Twist

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Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the...

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Whisky Wonders: An Expedition Across Regions

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There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

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Opening Hours

Mon:9 am - 5 pm
Tue:9 am - 5 pm
Wed:9 am - 5 pm
Thu:9 am - 5 pm
Fri:9 am - 5 pm Today
Sat:9 am - 1 pm

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