AA Express Locksmith

Before I share my gripe, these guys are amazing. Their service was top notch, their speed was only slowed by an extremely stubborn car, and their prices are very competitive. I WILL use these guys again in the future! Now, the reason for being a bit grumpy. I bought a car from a local dealer and it only had one key. They sent me over to AA to have another key made. My car was feeling stubborn that day and wouldn't take the programming. They changed a few batteries and did some other technical voodoo on it and eventually got everything working. I took my brand new key, and went on with my life. Fast forward 2 months... all of the buttons quit working on the key. No biggie, I figured it was only a dead battery. I took my key to the battery store anb got one. I replaced the battery and nothing happened. I took it to a 24 hour locksmith, late on a Sunday night to see if he can check it out electronically. He said the battery was good, but didn't seem to be making contact. I bought a replacement key off of him so my wife could have one that worked. To make this long story short, it turned out that AA took both of my keys apart. The factory key and the replacement key, while exact replicas on the outside, had a slight difference on the inside. The new key's guts were slightly thicker. Like decimal points of a millimeter thicker. When they put the keys back together, the put the guts in the wrong keys. I only found this out because I opened the key up to look at it, and finding nothing I opened up my key to compare side by side. That's when I noticed the rubber pad had slightly different sized contacts ant the buttons themselves had minute differences where they made contact as well. I switched them out with each other and everything works fine now. I spent 180 dollars on a key I didn't need because somebody didn't remember rule #1 in automotive repair. Put things back together the same way you take it apart. It was an honest mistake, and I will probably change my review after I forget the pain of buying a new key. But right now, I wanna give AA express 180 reasons to keep keys separate from each other.

These guys were great. They cut me a new key for the Lexus and gave me a great deal on the reinforced key body. Quick and fairly painless. 😜

I had to wait for their special tool, so i almost waited 1hour+. Then they professionally program 2 extra wireless keys very quick. Manager like guy politely apologised for waiting and charged only one key. This is the "customer service!!" I was so impressed. Thank you!!

Easily the best there is. The best equipment and far and away the best technicians.

Dear Mr. Scott, You were so kind and helpful today. Couldn't understand why my husband's car would not start and you fixed it so quickly. Have a wonderful life! Sincerely, Doug and Sue Chisholm