Jeff's Davis Lock & Safe

My emergency didn't take long to respond to and the service was quick, considerate, and knowledgeable. My neighbor was right, this was great service.

Needed to change out a lock on my house. He said they no longer made the one he had on display, but said I could buy their display. He promised numerous days that it would be ready for me to pick up. It was never ready. He was almost never at the location and I literally sat in my vehicle, for hours, waiting for him to return at times he said he would. I wanted to change out the lock over the three day holiday weekend. I am a single mom, wanting to do it myself and I even bought a used drill to allow me to do it. He knew all of this. Finally, after not fulfilling his promises to have it ready, he stopped answering the phone or returning my calls, sending them to voice mail, until his box was full... never calling me back, ever. Today was D Day. It’s the last day of the three day weekend. He still has not called me, I still have no lock. I am very, very disappointed that he has made my job his last priority, over and over again. I have no choice but to take my business, elsewhere. A customer should not have to work so hard to be a customer... clearly, my business is not important to him, nor the many others who came and went, wanting to get keys made, while I was waiting for him to come to his shop during his posted open hours. I will continue to use Davis Locks... but, not the location here in Gresham. They have completely lost my trust. Today, several days after, initially, writing this review, I decided to give Jeff’s Davis Lock and Safe (Gresham Franchise), one more chance, against my better judgment. I called the owner (Jeff), he answered, this time, but once he learned who had called, he said he was “busy”, that he was “upside down in a car”, at that moment, (He has proven to be good at tall takes) but stated that the lock was ready for me, that his assistant was at the shop, ready to show me how to program it. 15 minutes later I was at the shop. His assistant was shocked/surprised to see me. He said the lock was still in pieces. He called Jeff... he explained to him that I was there. That the lock was still in parts... (Jeff had blamed the assistant for it still being apart, in the past.) I felt badly for his assistant as he was clearly a nice guy, who was, clearly caught by surprise, but was willing to try to put it together, but was having to ask how to find out how to even program it... At that point, I was past the point of “no return.” The excuse of being “very busy” just doesn’t fly, anymore. I was faced with the choice whether to trust that if his assistant put it together, figured out how to program it, and after waiting, it didn’t work correctly, whether I could trust Jeff to do the right thing about it, or follow the many signs of not caring about my business, that has led up to here. Ummm... being no dummy, I chose to go elsewhere with my business. I guess that putting the work into making a sale, in a reasonable time, for a needy, patient customer is, simply, not as lucrative as going on emergency calls where you can make a quick buck for a few minutes of work, and I guess it really is easier, for some to just continue to lie to their customers, rather than simply being honest with them about the work that they have, or have not done. I would have preferred honesty, myself... It would have, at the very least, made me consider giving him a better review, just for that...

I locked my keys in my car when I got to work! Luckily, these guys are located in the parking lot of my job. What a life-saver!! They had my car open is less than 5 mins. $20 & done! #worthit

Very nice man. I felt that he was very welcoming and really was a nice guy. Had a great conversation with him. I will be back for all the kep copies I might need. Thanks again for the stellar service Jeff.

Jeffs a cool dude